@alexbirtles@TalkTalk The amount of complaints you receive through Facebook on a daily basis is astounding. How can this level of service be deemed acceptable by TT? I am a former CPW employee from the days when TT launched. I was under the impression things had turned around since then. Clearly not.
@alexbirtles@TalkTalk Alex, the only form of sorting that I want is for my account to be cancelled. To expect a £298 fee for this when I am cancelling within 1 day of the contract going live (I use the term live very loosely) is frankly, insane. I cannot deal with non English call centres any longer.
@TalkTalk I was told that because the service wasn't working yet there'd be no termination fee. But I've now received an email saying there's a fee of £298.33 to pay. How can I possibly owe this when I've used no services?
@TalkTalk Yes. I really need to speak to someone that can help me so thank you for replying. My service was supposed to go live yesterday but isn't working. The customer service team are appalling so I decided I'd prefer to cancel and go back to Sky.
@alexbirtles I've just received an email signed off by you as Head of Loyalty for TalkTalk. I am having massive problems with your customer service team and really hope you can help.