@nowtvhelp@nowtvhelp@NOWTV Paying for fibre but sometimes getting less than 1mbps. NowTV online chat never works. Emails you claim to answer in 24 hours unanswered after a week. Tweets ignored. On hold for over an hour in an attempt to get some assistance.
@ofcom is this acceptable?
@nowtvhelp Your Live Chat never works and nobody has replied ‘within 24 hours’ to the email I sent five days ago. How do I discuss the fact my (not so) Fab Fibre is giving me download speeds as low as 0.74mbps?
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@TKMaxx_UK@TKMaxxHelp After a series of frustrating issues, your Head Office Customer 'Care' Team were apologetic, but clearly didn't actually care enough to try and help. You could learn a lot from Jenny at your Oldham store who has just far surpassed your (lack of) effort.