@CoxHelp responding to an explicit ADA accommodation request for text-based support from a disabled customer. After being informed that phone and in-person options are inaccessible, their solution is to tell me to call or go to a store, and then hang up. #ADA#Accessibility
Wait until Monday? @CoxHelp, I’ve been trying to move my service for 9 days. I’ve been in my home for a week. Your own Exec office confirmed TODAY the address is clear, yet DM support says wait until 5/11? All while billing me for service I don’t have. Pathetic. 🗑️ #ADA#Cox
@CoxHelp "Executive Resolutions" just:
1. Called me, violating my documented ADA need for text-only support.
2. Called at 5:07 PM on a Friday.
3. Emailed me to call back during her 8am-5pm hours.
You literally can't make this incompetence up. 🗑️ #ADA#Accessibility
@CoxHelp responding to an explicit ADA accommodation request for text-based support from a disabled customer. After being informed that phone and in-person options are inaccessible, their solution is to tell me to call or go to a store, and then hang up. #ADA#Accessibility
I submitted a formal ADA Complaint to their Accessibility Team on May 1. I have been completely ghosted for nearly a week. I’m currently without the service I pay for. Do your job, @CoxComm. #Accessibility#ADA
Phase 3 (Now): The Move.
Currently trying to transfer my internet to a new apartment. On May 6, Cox's own Ethics compliance team cleared my lease and explicitly authorized the move. Frontline agents completely ignored the clearance and refused to transfer my service.
Phase 2 Continued...
Cox admitted they had a secure-link system for PIN verification but refused to use it for the 2FA code. When I asked for an ADA accommodation to secure my account without calling or visiting a store, they refused. My stolen phone was held hostage.
Phase 2 (February): The Stolen Phone.
Phone was stolen. Tried to suspend the line via chat. Agents demanded I type a 2FA code directly into a plain-text chat window. When I refused to compromise my account security, they refused to suspend the line.
Phase 1 (Last Year): The Setup.
Tried establishing service but was met with demands for an in-person ID check or an extra deposit. Explicitly invoked the ADA to request a digital verification accommodation. The agent's response? Just wait until the store opens on Monday.
A masterclass in ADA violations, cybersecurity failures, and sheer incompetence by @CoxHelp. I am a disabled customer who requires text-based communication. Over the last year, Cox has systematically failed to provide reasonable accommodations. A timeline of hell: 🧵👇
Hey @GoogleWorkspace — why are you trying to charge me for a Workspace plan I canceled during the trial period? Your agent confirmed no charges applied on Feb 2. Now you’re forcing(attempting) me to “acknowledge” a charge to cancel it?
This is what fraud looks like.
u can’t sell houses u don’t own
u can’t sell cars u don’t own
but
u *can* sell stock u don’t own!?
this is bs – shorting is a scam
legal only for vestigial reasons
@SundayVallee yea white Basque dude got you. (I hate that I have to say this but I’m not going to be violent in any way, with the exception of me forcing my close family to listen to your songs)