Richard

AZ Native, Navy Veteran, Sister.

[Richard @rljarm]

@CoxHelp responding to an explicit ADA accommodation request for text-based support from a disabled customer. After being informed that phone and in-person options are inaccessible, their solution is to tell me to call or go to a store, and then hang up. #ADA #Accessibility

[Richard @rljarm]

Wait until Monday? @CoxHelp, I’ve been trying to move my service for 9 days. I’ve been in my home for a week. Your own Exec office confirmed TODAY the address is clear, yet DM support says wait until 5/11? All while billing me for service I don’t have. Pathetic. 🗑️ #ADA #Cox

[Richard @rljarm]

@CoxHelp "Executive Resolutions" just:
1. Called me, violating my documented ADA need for text-only support.
2. Called at 5:07 PM on a Friday.
3. Emailed me to call back during her 8am-5pm hours.
You literally can't make this incompetence up. 🗑️ #ADA #Accessibility

[Richard @rljarm]

@CoxHelp responding to an explicit ADA accommodation request for text-based support from a disabled customer. After being informed that phone and in-person options are inaccessible, their solution is to tell me to call or go to a store, and then hang up. #ADA #Accessibility

[Richard @rljarm]

I submitted a formal ADA Complaint to their Accessibility Team on May 1. I have been completely ghosted for nearly a week. I’m currently without the service I pay for. Do your job, @CoxComm. #Accessibility #ADA

[Richard @rljarm]

Phase 3 (Now): The Move.
Currently trying to transfer my internet to a new apartment. On May 6, Cox's own Ethics compliance team cleared my lease and explicitly authorized the move. Frontline agents completely ignored the clearance and refused to transfer my service.

[Richard @rljarm]

Phase 2 Continued...
Cox admitted they had a secure-link system for PIN verification but refused to use it for the 2FA code. When I asked for an ADA accommodation to secure my account without calling or visiting a store, they refused. My stolen phone was held hostage.

[Richard @rljarm]

Phase 2 (February): The Stolen Phone.
Phone was stolen. Tried to suspend the line via chat. Agents demanded I type a 2FA code directly into a plain-text chat window. When I refused to compromise my account security, they refused to suspend the line.

[Richard @rljarm]

Phase 1 (Last Year): The Setup.
Tried establishing service but was met with demands for an in-person ID check or an extra deposit. Explicitly invoked the ADA to request a digital verification accommodation. The agent's response? Just wait until the store opens on Monday.

[Richard @rljarm]

A masterclass in ADA violations, cybersecurity failures, and sheer incompetence by @CoxHelp. I am a disabled customer who requires text-based communication. Over the last year, Cox has systematically failed to provide reasonable accommodations. A timeline of hell: 🧵👇

[Richard @rljarm]

Hey @GoogleWorkspace — why are you trying to charge me for a Workspace plan I canceled during the trial period? Your agent confirmed no charges applied on Feb 2. Now you’re forcing(attempting) me to “acknowledge” a charge to cancel it?

This is what fraud looks like.

[Richard @rljarm]

My theme https://t.co/yrbOl9MqPX

[Richard @rljarm]

@PalmerReport Re

[Richard @rljarm]

@bradwestfall I love deadlines. I love the whooshing noise they make as they go by.
Douglas Adams, The Salmon of Doubt

[Richard @rljarm]

@MattGertz Gertz NOT gaetz

[Richard @rljarm]

@DanPriceSeattle We are seriously considering going to your service

[Richard @rljarm]

@UberEats so your system is down, how does that equate to my getting charged and the random stuff just showing up? What kind of issues are you having?

[Alex Cole @acnewsitics]

A terrified Lindsey Graham running around with an AR-15 is a good reason to restrict gun sales.

[Elon Musk @elonmusk]

u can’t sell houses u don’t own
u can’t sell cars u don’t own
but
u *can* sell stock u don’t own!?
this is bs – shorting is a scam
legal only for vestigial reasons

[Richard @rljarm]

@SundayVallee yea white Basque dude got you. (I hate that I have to say this but I’m not going to be violent in any way, with the exception of me forcing my close family to listen to your songs)