"SaaS" will soon just be utilities with APIs for agents, and only the second "S" will be of any value. Given the underwhelming quality of service from most SaaS companies, I suspect this shift will be terminal to most. But good news for those with terrible UIs + great service!
It's clear that we are nearing the end of the "user interface" being part of the software/services we pay for. Our single interface to everything digital will soon be our own personal agents. They'll either just go do it for us through APIs or build us personal UIs.
My newest worst company award goes to @plivo. Terrible/broken signup flow, worthless chatbot, and awful sales experience. Don’t market to startups and then suck :) Save yourself the pain and go with @twilio or @Firebase instead. You’re welcome!
It’s really crazy to compare my output (code) today with even 5 years ago. Might be close to 10x. And I’ve been writing code my whole life (and was already fast!)
On a more positive note (the opposite of @Ticketmaster) is a big shout out to @Fidelity as an example of a super company! Smart, very-helpful humans always answer the phone and their fees are transparent and fair (if even any fees). That's how you make a customer for life 💵
@TMFanSupport@ticketmaster_cs Maybe you should start by answering your calls to 1 (888) 731-4111 which is what you both ultimately say I have to call. I’m sure $25+ service fee per ticket sold is enough to afford a $25/hr. person to answer the phone. Lots of people need jobs.
Wow @Ticketmaster (ie @LiveNation) really is the absolute worst company and deserves to be broken up/class actioned. Errors on website, wait on phone for 30+ min, be told someone will call back in 24-48 hours, then get to pay a $25 "service" fee on a $45 ticket. Insane.
@teslaownersSV Maybe if he dropped the pro life aspect and just stayed out of that. Otherwise this only appeals to a very small slice of the population.