John Evans

[John Evans @Roridula21]

@MidsummerFire @rickygervais Me too!

[John Evans @Roridula21]

@TalkTalk You promise assistance but it usually takes an hour just to check details. I can barely be bothered any more

[John Evans @Roridula21]

@TalkTalk you promised me compensation after we had no broadband over Christmas. I had to chase it last week and you said it would be paid in 2-3 working days but a week later there is no sign of it. Do you treat all your customers like this?

[John Evans @Roridula21]

@MikesRarePlants Decaisnea?

[John Evans @Roridula21]

@TalkTalk 20 minutes into a chat with one of your agents and so far I have given full name, email address and been asked if I'm currently at home. That's it. Surely there must be a more efficient, less frustrating way of doing this?

[John Evans @Roridula21]

@ivaschuck We've had exactly the same issue but Talktalk insist our home wiring is the problem. No Internet for over a week. Engineer coming tomorrow....

[John Evans @Roridula21]

Wishing a belated Merry Christmas to all @TalkTalk customers still without Internet after a week and burning through their Mobile Data.

[John Evans @Roridula21]

@Mark_in_Central https://t.co/blkpxvqwt5
This might explain

[John Evans @Roridula21]

@gracemphe @TalkTalk Yes, been like it for 5 days but apparently its the wiring in mu house that's the problem despite many people seemingly having the same issue

[John Evans @Roridula21]

@TalkTalk
Please remind your agents that I am a paying customer. I do not expect to be told ' As the time has passed for todays appointment, you can wait for the appointment on Jan 02' or 'I am sorry for the way you feel but you will have to wait' when I complained. Very rude.

[John Evans @Roridula21]

@TalkTalk your agent offered me an Engineer appointment today then when I said yes disappeared for 45 minutes. When they came back they said it was too late today. You could not make it up. Your customer service is abysmal.

[John Evans @Roridula21]

@TalkTalk one of your agents DM me to say there was a slot for an engineer to call between 12 and 3 today. This was at 13.35. I responded and said yes please but have heard nothing more and its already 14.12

[John Evans @Roridula21]

@TalkTalk There is clearly an issue affecting many people so why can't you be more open on social media etc rather than ask people to DM individually

[John Evans @Roridula21]

@jellywellys99 @TalkTalk It drives me mad how it takes 30 minutes going through the same questions before they even start looking at the problem

[John Evans @Roridula21]

@Jordan_B_666 Ours started playing up on Thursday. On a 'chat' with them for hours on Saturday they did tests but said the fault was with my home wiring. Seems a coincidence that there are many users with problems!

[John Evans @Roridula21]

@BushidoToken I was told, after testing, that the problem is with my home wiring but it seems to be a 'coincidence ' that we had a gradual loss of service at the end of last week.

[John Evans @Roridula21]

@TalkTalk I have

[John Evans @Roridula21]

@piddy72 @TalkTalk I'm chatting with an agent, half an hour in and I'm still answering bloody questions about my account

[John Evans @Roridula21]

@TalkTalk Have you fixed it? Are you going to or just carry on telling people to DM you then stop mid conversation?

[John Evans @Roridula21]

@parktech69 @TalkTalk Did they ever tell you what was happening?