EXPOSING THE DIGITAL LOAN MAFIA: RBI GUIDELINES ARE BEING IGNORED
I am witnessing multiple friends being subjected to illegal harassment and data theft by predatory loan apps:
@ZypeApp Multiple detailed legal emails with irrefutable audio evidence have ALREADY been sent to your support and Nodal desk Yet, I have received no response or resolution. Check your system and resolve Loan ID 1876661 / 6578749!
Digital Lending scam alert!
@ZypeApp & its NBFC Respo Financial Capital are openly violating RBI guidelines & the DPDP Act 2023. Due to a genuine financial crisis, I missed an EMI. In retaliation, Zype illegally scraped my phone’s contact list.
Digital Lending scam alert!
@ZypeApp & its NBFC Respo Financial Capital are openly violating RBI guidelines & the DPDP Act 2023. Due to a genuine financial crisis, I missed an EMI. In retaliation, Zype illegally scraped my phone’s contact list.
and their recovery agents are now calling random numbers from my phone to harass and defame me!
I have clear audio proof of their agents admitting to this illegal data breach. Under the DPDP Act, data fiduciaries face up to ₹250 Cr in fines.
Its high time @RBI enforces rules on Google and Apple that unregulated financial apps should not be allowed on app stores. It will do more good than all "awareness" drives combined. Everyday I get scam emails from unregulated entities for loans "I applied" and is ready for dispatch.
For example, one particular offender is: https://t.co/bHCpKpyxgI
Branded as Zype, registered as: Easy Platform Services Private Limited—Yup, think about that—a generic name. The actual RBI registered NBFC behind it is Respo Financial Capital Private Limited.
They have same board of directors!
Thats how they get away with this. You cant register complaints against Zype because it is run by someone who is compliant?
As an average person, you can't even connect the dots easily because the brand, owner and operator are all differently named, on purpose.
On paper, they are legit.
This is SO SO SO stupidly simple to enforce. Drop apps from the stores. Make it financially unviable for operating outside of the 'regular' economies.
cc: @pooniawalla
Hey @SBICard_Connect, your empanelled legal agency Jurintel just sent me a "Demand Notice" that is literally a blank, broken template filled with raw codes like Rs. [NEW_CURR_BAL] and [Date]!
Is this how you threaten customers with prosecution?
Wondering why spam calls have increased SIGNIFICANTLY in India recently? Well, it's actually going to get worse, here’s why:
In late 2025, TRAI enforced businesses to call consumers using 140 (for telemarketing calls) and 1600 (for BFSI companies to make service/transaction related calls) number series with the intention to control the calls using these dedicated number series. This might sound good on paper but the problem started when TRAI also mandated @Truecaller to NOT show any community reported spam information, thereby restricting Truecaller to never show any 140 and 1600 numbers as spam. This seemed very strange from our point of view. Truecaller has actually helped hundreds of millions of Indians every single day for 17 years and now they want to censor/surpress trusted information from people? We described this to TRAI as well, because we knew exactly what would happen next…
What happened was that the amount of spam calls made through 140/1600 number series skyrocketed! Over 51 million calls from both series go unanswered every single day. Also, there is a massive increase in the amount of reported spam and scam calls by the Truecaller community, even though we aren’t allowed to show it. This happened in front of our eyes and we are mandated not to tell our users that those calls are spam.
Later, we saw more interesting trends: people stopped answering calls from 140/1600 numbers because of lack of trust. In the past 8 months, Truecaller users have ignored 81% of all 140-series calls and 79% of all 1600-series calls. Some of these calls are of course legit, which Truecaller would have displayed with its verified badge and consumers would have answered these calls. Instead, consumers and legit businesses both lost out. It's a lose-lose situation for everyone. Specifically with the 1600 series, reserved for service/transaction related calls, we have seen daily blocking actions triple (+208%) since October 2025. A total of 7.4 crore (74 million) manual blocking actions have been taken against these series in the past 8 months. The current situation is that Truecaller users actively block 4 lakh calls (400,000) from 140 series and 1.25 lakh calls (125,000) from the 1600 series — every single day.
Eventually we said enough is enough. Our mission is to create trusted communication between consumers and legit businesses, so we went ahead and built the ‘Frequently Blocked’ badge. If a 1600 series number is blocked by many people, we surface this information - but we do not mark it as spam (red on Truecaller).
Yesterday we read the news that TRAI is asking MEITY for the authority to regulate caller ID apps to not show any information at all on 140/1600 numbers. This makes absolutely no sense. We are the good actors who are helping hundreds of millions of Indians every day, including the vulnerable elderly, to have a trusted communication experience. Instead, they want to enable bad actors and give them an open playground to spam and scam us by censoring community information. We find this unacceptable. Penalize the bad actors, not the ones like Truecaller that make a significant positive impact.
We trust the system and its process and we will share all the data with MeitY (like we have with TRAI) that proves the above statements, to make sure they make a data driven decision in the future.
Thanks for reading. Nothing will deter us from helping you avoid spam and scam calls. 💪
Hey @SBICard_Connect, your empanelled legal agency Jurintel just sent me a "Demand Notice" that is literally a blank, broken template filled with raw codes like Rs. [NEW_CURR_BAL] and [Date]!
Is this how you threaten customers with prosecution?
By firing off glitched automated scripts while your recovery agents simultaneously breach @RBI rules by illegally hounding my personal references? This level of sloppy intimidation and privacy invasion is a massive violation of the @RBI Fair Practice Code.
NBFC Ampire Finance operating as SnapPaisa / FastPaisa is sending threatening emails to borrowers' employers & contacts, illegally disclosing debt & loan details to third parties. This violates @RBI Fair Practices Code & Digital Lending Guidelines.
@RBI@RBIsays@jagograhakjago
Hey @SBICard_Connect , your recovery agents are violating RBI fair practice codes by illegally hounding my personal references & disclosing confidential account details, despite my registered number being fully active.I received your card notice on 05-July, and your agents bypassed me to harass third parties by 09-July. This is a blatant intrusion of privacy and breach of @RBI Master Directions on debt collection. Formal grievance has been emailed to your PNO. Stop contacting my references immediately and look into this mess.
Card ending: XX82
Location: Pune
#ConsumerRights #BankingHarassment #SBICard
🧵 1/20 India’s silent digital PayDay loan crisis is trapping middle-class families in a cycle of debt, fear, and harassment.
This thread is NOT about avoiding repayment.
It’s about my experience and why stronger consumer protection is urgently needed.
Please read & repost.
#DebtTrap #DigitalLending #rbi #paydayloan
India’s digital payday loan market needs urgent reform.
Many payday loan products offer repayment periods of around 30 days, leaving borrowers with little time to recover financially. Some products also involve very high borrowing costs, including substantial processing fees and other charges.
When borrowers cannot repay within a month, many end up taking another loan just to close the first. That’s how a temporary cash shortage can become a long-term debt cycle.
Responsible lending should mean transparent pricing, affordable repayment schedules, and recovery practices that respect borrowers’ dignity.
Financial inclusion should help people recover—not keep them borrowing.
#DebtTrap #DigitalLending #ConsumerRights #India #RBI
No customer should lose access to their own money without notice. Transparency and due process aren’t optional. @IDFCFIRSTBank, customers deserve answers.
#ConsumerRights#IDFCFIRSTBank#RBI