@scotsrule08 It would also be great for foreigners to use if the language displayed on the monitor could be switched to the user's preferred language before riding.
@lugragnano@Iberia The company looks like scam. Do not expect they will refund the money. I have claimed my refund for the canceled the paid seats and fought the customer service for 2 months but they keep saying it is in process. Finally, I got the refund thru OACP complaint.
@Iberia This isn't a bug. It's a system designed to deny refunds.
Filing with AESA and initiating a chargeback if no response in 7 days.
#Iberia#ConsumerRights#IB2628
@Iberia Flight IB2628 was changed from A330 to Boeing 777 — my paid seat vanished. It's been 40+ days and still no refund.
Your claim portal errors on purpose (your own staff admitted it). The form doesn't submit. The email address you provided doesn't work.