@RCNconnects: I found this pdf through RCN's FAQs. It might make it easier for customer service to walk through these steps so they can answer questions and to make this pdf a hyperlinked web page so customers can just click and use their service directly from RCN's site.
@RCNconnects: Heads up: RCN Customer Service is telling customers to contact the help desks of major TV networks for help using RCN Go to watch RCN through their laptops. Maybe links to directly do this on RCN website would help? Or email product directions to all employees?
To the US Intelligence community. I am but one citizen, but this citizen trusts & greatly values the work you do. Our safety & our futures are in the hours you put in to protect us. Please continue on w/ the focus & wisdom these times unjustly demand of you. @FBI@CIA@NSAGov