Sam McLeod

Human-centred service design, design research, systems thinking. Working @DfEDigital ex ThoughtWorks
Pronouns: She/her 🏳️‍🌈

[Sam McLeod @sam_mcleod_]

@jackcols @eliskahsk 😍

[Sam McLeod @sam_mcleod_]

@IamKathrynGrace I’ve been that person walking out of a hospital with a cancer diagnosis. I had brilliant care at St Georges in London but not especially well joined up, and zero (obvious) support with mental health or managing the side effects of C that you have to manage for rest of life

[Sam McLeod @sam_mcleod_]

@vonRunte Sounds delicate, reason for people feeling risk averse culture. At least we don’t have to make case for user research. Drop u a line

[Sam McLeod @sam_mcleod_]

Anybody know any blogs etc about gov services that are physical/people supported, with some digital/product components? Seems to be much more out there if you research ‘customer experience’…

[Sam McLeod @sam_mcleod_]

@vonRunte Sounds interesting. One of our challenges is digital/agile ways of working versus non agile culture of people delivering the human parts of the service. Frantic deadlines making co-design difficult

[Sam McLeod @sam_mcleod_]

@jaskirankdesign Sorry to hear that Jas, sending love ❤️

[Sam McLeod @sam_mcleod_]

@KaraKane_kk Great question, we have that too at dfe at the leadership level. I always thought that 'customer experience design' comes from the corporate world, so maybe it's from people coming into gov from the private sector and bringing that language with them (and yep about ££)

[Sam McLeod @sam_mcleod_]

@johncutlefish Industrial-era thinking?

[Sam McLeod @sam_mcleod_]

@jacintamellejam also, process maps touted as blueprints🤨

[Sam McLeod @sam_mcleod_]

@KaraKane_kk @acg_whd @claragt @benaldo @laurahaber01 I’d be interested in sharing your learning too. Getting dfe civil servants to become user-centred is a long haul task! Be great to hear more about your experiences

[Sam McLeod @sam_mcleod_]

@kiernan_alice @SimonHurstUX Congratulations both, look forward to seeing pics 💕

[Sam McLeod @sam_mcleod_]

Hello service designers! We're recruiting senior service designers to join us at DfE. Come and help us make positive change in education and social care #servicedesignjobs #servicedesign #education https://t.co/Rg9lGUAysX

[Sam McLeod @sam_mcleod_]

@rheanna_od So sorry to hear that @rheanna_od xx

[Sam McLeod @sam_mcleod_]

Come and join us! We're looking for a @DfEDigital Head of design to help build and develop a team of brilliant designers, building services that make education and care better for children and students https://t.co/E4TzQUJ9S3

#headofdesign #govdesign #UCD #UX #publicservices

[Sam McLeod @sam_mcleod_]

@suthen @leannecoker @jacintamellejam @estebano_ Thanks @suthen looks interesting

[Sam McLeod @sam_mcleod_]

@SimonHurstUX @kiernan_alice Haha good effort, almost there, more like m’ cloud ☁️

[Sam McLeod @sam_mcleod_]

@SimonHurstUX @kiernan_alice Trying to write it! Easier to tell you on a call 😉

[Sam McLeod @sam_mcleod_]

@SimonHurstUX @kiernan_alice Wow! Congrats to both of you that’s wonderful news 🤩

[Jason Fried @jasonfried]

Perspective comes from zooming out. Insight comes from zooming in. They’re both enhanced by zoning out for a while.