Samantha Davis

foodie, buyer, artful negotiator, living a champagne lifestyle on a sherbet income!!

[Samantha Davis @samd2412]

@VirginAtlantic I don’t want to make a claim I just want to get home on a direct flight, it’s utter madness you have the seats available but as they are in upper class you are unwilling to release them
So people who are stranded can actually get home… madness, customer service at its best

[Samantha Davis @samd2412]

@VirginAtlantic I need help my
Flight got cancelled with little
Notice today & the option you’ve given me isn’t suitable not a direct flight & back tomorrow instead of today.. please sort this out

[Samantha Davis @samd2412]

@VirginAtlantic That doesn’t help me.. you’ve got seats on a direct flight, you don’t want to “upgrade” someone when you cancelled
The flight so those seats will be empty & I’ll be with 2 kids trying to navigate stopovers, missing school & work whilst you can’t do the right thing…

[Samantha Davis @samd2412]

@VirginAtlantic so you cancel my flight today home book me on a indirect flight & then I find that you have spare seats tomorrow on a direct flight but because
This would be considered an upgrade you won’t move me onto them.. go figure

[Samantha Davis @samd2412]

@msimonneau09 @VirginAtlantic @BrookeStrachanX I’m hearing you I woke up packed ready to fly home and found an email in my junk saying the flight has been cancelled, no number to call & I’ve been put on a flight tomorrow which isn’t direct & a 4hr stopover…

[Samantha Davis @samd2412]

@VirginAtlantic Sorry that’s not good enough I’ve got 2 kids I’m due to fly home today I need to get back today, there are 3 direct flights leaving for London this afternoon yet you’ve booked me on a flight tomorrow with a stopover not ok I need support & you are asking me to bear with you!

[Samantha Davis @samd2412]

@VirginAtlantic if I actually send a complaint will you do anything about it before I fly again as you say contact you via socials but then get a message saying you don’t monitor your socials 🤷‍♀️🫣

[Samantha Davis @samd2412]

@VirginAtlantic thanks for cancelling my
Flight whilst I was asleep what now? Your alternative flight isn’t suitable given I’ve 2 kids with me & I’ve been waiting over 30mins on hold thanks for that!

[Samantha Davis @samd2412]

@LNRailway You need to support your teams on the ground, you’re not giving them any info people are getting frustrated & they’re left to deal with it.

[Samantha Davis @samd2412]

@TringCouncil Think there is better things for you to spend money on

[Samantha Davis @samd2412]

@InPostUK I’ve spoken to your customer service who basically told me both parcels are “lost” & now it’s on me & the seller to sort it out … Heathrow is has a problem whereby losing parcels & no accountability shameful customer service

[Samantha Davis @samd2412]

@InPostUK where is my parcels? Tracking hasn’t updated in a week it’s lost at Heathrow! How can I contact you!?

[Samantha Davis @samd2412]

@TUIUK still waiting 2
Weeks later after a very generic reply to a formal complaint, got a call they said they’d call me back but still nothing! Not particularly impressed!

[Samantha Davis @samd2412]

@TUIUK always great to get generic cut & paste response from tui when you’ve sent them a detail account of how terrible my recent holiday with them was 🫣glad they asked for feedback

[Samantha Davis @samd2412]

@arrivaessex Thanks I’ve got a lot to put in it’s a common occurrence

[Samantha Davis @samd2412]

@arrivaessex how do I apply for compensation since my daughters bus failed to arrive (again!)

[Samantha Davis @samd2412]

@arrivaessex 1332094

[Samantha Davis @samd2412]

⁦@arrivaessex⁩ are you kidding me again all early buses cancelled & this is the first bus this morning
Does your company understand that this service takes kids to school! I’d like to meet your depot manager who thinks this is acceptable

[Samantha Davis @samd2412]

@arrivaessex I’m still waiting for so many responses it’s like this all week there are no buses to get them to school how is that even possible, im paying for a service I can’t use & no refunds 🤷‍♀️