Sam Challenger

[Sam Challenger @SamJChallenger]

@_Avishelp_ You don't respond to DMs

[Sam Challenger @SamJChallenger]

@Avis what a joke. Why harass customers to do speedy check in then make them wait 45 minutes to check in. #shitservice

[Sam Challenger @SamJChallenger]

@Avis Thanks for your response but this is your standard process. This is not a one off. Why harass customers to complete an early speedy form if it doesn't improve the process and have everything ready for you?

[Sam Challenger @SamJChallenger]

@BritishGas 6 months since this complaint was logged and we have a new meter. Thank you! Unfortunately we now have no hot water as it doesn't appear that the new set up is working!

[Sam Challenger @SamJChallenger]

Amazing service as usual from @BritishGas hanging up on customers and not switching meters. They also make calls to vulnerable customers on numbers they shouldn't have.

[Sam Challenger @SamJChallenger]

@BritishGasHelp Seven weeks and counting and still no actual acknowledgment of the complaint. Still forcing us to be on a higher tariff. Great customer service and treatment of vulnerable customers

[Sam Challenger @SamJChallenger]

Another week on and still no contact from @BritishGas no explanation, no apology and no resolution. Guess this is the way to ensure vulnerable customers can't get the best prices.

[Sam Challenger @SamJChallenger]

@BritishGasHelp How about even having a conversation to understand the situation before offering a resolution

[Sam Challenger @SamJChallenger]

@BritishGasHelp Been nearly 4 weeks and still no contact. Not sure that is good service

[Sam Challenger @SamJChallenger]

@BritishGasHelp Nearly a month since the harassment of a vulnerable man and my complaint raised and still no contact from the complaints team!

[Sam Challenger @SamJChallenger]

@BritishGasHelp 8 days and still no call to vulnerable customer.

[Sam Challenger @SamJChallenger]

@BritishGas I see @WhichUK agrees that @BritishGas are worst at customer service

[Sam Challenger @SamJChallenger]

@BritishGas still looking forward to that call I guess 2 years and counting to get a new meter is the expected level of service.

[Sam Challenger @SamJChallenger]

⁦@SkyUK⁩ surely with all the new technology this shouldn't still be a problem

[Sam Challenger @SamJChallenger]

@NandosUK sometimes things go wrong but Pedro at your Banbury store knows good customer service.

[Sam Challenger @SamJChallenger]

@BritishGas shocking threatening behaviour of vulnerable customers who have open complaints. Calls promised and never made. Do better.

[Sam Challenger @SamJChallenger]

@NandosUK you need to improve the service that the MK Hub Nandos is offering. Kitchen overwhelmed and wait 10 minutes before front of house even welcomes you!!

[Sam Challenger @SamJChallenger]

@NandosUK Thanks. They've now turned off the collection so dealing with customers now. So far food is up to standard expected.

[Sam Challenger @SamJChallenger]

@NandosUK shocking service in your new store in Banbury. 8 empty tables but can't be seated for 30 minutes due to kitchen. Yet take aways ready in 20. #shockingcustomerservice