@AskCiti@AskCiti
Filed another complaint, this time w @USOCC . Since Oct 10, I have no access to my $71k. @Citi shut down my checking account and provided no recourse. Unacceptable.
@Citi A customer for many years. Opened a new checking account and made a deposit - got marked as fraud. Access to all my accounts shut down. No resolution in sight after hours on calls w India customer service and 2 complaints filed. DO BETTER. @Citibank
@AskCiti@Citi@AskCiti@Citi I mailed the Deposit Risk Dept in San Antonio, TX proof to establish that the transaction was not fraudulent and requested my account be reinstated. Has anyone reviewed these documents? USPS: 2020310251649303003672
@AskCiti@AskCiti Called this number. I am told only Fraud team can help. I've spent hours on the phone with Fraud team for 3 weeks now, no results. No process, no accountability. Nothing. Provide a phone number to a contact person who can resolve issue. Stop wasting my time!!! @Citi
@AskCiti@AskCiti I am filing a complaint with @FDICgov. @Citi shut down my accounts due to a suspicious transaction, provided me with no recourse and is withholding $71k of my funds for 20 days and counting. @Citi You can call @FDICgov anytime to check the status.
@AskCiti@AskCiti I am told that I am unable to access my funds for 30-60 days until Citi decides to mail me a check. Seriously? How do I get my funds back NOW? This should be illegal. DO BETTER. @Citi@Citibank
@AskCiti I already spoke with the fraud team 2 times - waste of time. Incompetence. You have until Friday to reinstate access to all my Citi accounts - let your fraud team know. If not, you'll have lost a long-term customer. Your choice. DO BETTER. @Citi@Citibank
@AskCiti I spent 70min+ on the call w customer service, again another hour today. No time frame given, no answers. Today I found that my access to online accounts was blocked. Why? Investigate one transaction? Fine. Why shut down all my accounts? DO BETTER. @Citi@Citibank@AskCiti
@ProBikeKit_Help I requested an order exchange. No tracking was provided, which means the order was not yet shipped. Despite that you shipped the item half a day later stating the the order was already โdispatchedโ. Terrible customer service. Do not recommend.
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