Sarah

[Sarah @sarahaz]

@EmiratesNBD_AE Can you ask them to try again please?

[Sarah @sarahaz]

@EmiratesNBD_AE

Just spent 17 minutes on hold, spoke to a customer service agent (Sham) who said he would check on my case, put me on hold & then disconnected me. This has happened numerous times, your call center has the worst service imaginable. What are my options here?

[Sarah @sarahaz]

@EmiratesNBD_AE Not a word still from anyone. And no response to my follow up emails either. Please explain who this can be escalated to as this approach is clearly not working.

[Sarah @sarahaz]

@EmiratesNBD_AE Yes, someone (Adil) called 3 days back & said I would have an update within 24 to 48 hours and obviously, as per usual, I haven’t heard a word.

[Sarah @sarahaz]

@EmiratesNBD_AE @UAEBF I’ve been following up on my fraud case for a year now (#173897107832) without any resolution without any resolution and your department has now completely stopped responding to my emails. How do I escalate this so that it is addressed & resolved?

[Sarah @sarahaz]

@NamkeenJalebi Such interesting responses especially those saying it’s not your choice. Obvs, it IS (thanks durex!). And as a someone in her mid 40s who made the same decision in their mid-20s (& heard much of this same nonsense), trust me you’ll be fine 😊❤️. Being the fun auntie is the best!

[Sarah @sarahaz]

@steve_branigan @Forbes 😂😂😂

[Sarah @sarahaz]

@askflydubai I didn’t purchase the tickets so I don’t have any of those details. They were fraudulently purchased with my card, I’ll DM you the same info already shared with your team as well as screenshots of my correspondence with them.

[Sarah @sarahaz]

@EmiratesNBD_AE @UAEBF I’ve been following up on my fraud case since May and have received no help or resolution. Please have someone respond to my messages.

[Sarah @sarahaz]

Loved @azizansari's poignant take on our super polarized world views being a result of us just being trapped in different algorithms. And no such thing as unskilled labour - what a brilliant reminder.

[Netflix Is A Joke @NetflixIsAJoke]

Our first stand-up special of 2022: @AzizAnsari – Nightclub Comedian, out now.

[Sarah @sarahaz]

@EmiratesNBD_AE
Come on, ENBD - what does it take to get your customer service to actually be helpful rather than pass me from department to department? I've been locked out of my bank account for over 2 weeks now! This is beyond ridiculous.

[Sarah @sarahaz]

@Mahajamils @MotiRotiMe @EmiratesNBD Good idea, especially as @EmiratesNBD still haven't responded or acknowledged

[Sarah @sarahaz]

@EmiratesNBD_AE Your customer service is absolutely appalling - my account has been suspended and none of your agents are able to resolve this issue including my Relationship Manager, your London office, the absolutely useless Eva or customer service agents.

[Sarah @sarahaz]

@EmiratesNBD_AE Perhaps you could focus on your banking and customer service instead of planting trees? I've been trying your customer service department via phone & email for days to resolve my issue (of a suspended bank account) to no avail.

[Sarah @sarahaz]

@iamsavera @rizwanahmed @curry_crayola I noticed that too and LOVED that detail, very very cool!

[Sarah @sarahaz]

@swipefilm This looks brilliant!

[Sarah @sarahaz]

Solid advice, especially for those of us who tend to take too much on and seem to never have enough time.

[Naval @naval]

If the work doesn’t require creativity, delegate it, automate it, or leave it.

[Sarah @sarahaz]

@ManalFaheemKhan Ugh, one of the biggest pet peeves of mine is calling a man or group of men ladies or girls cause apparently it’s an insult. Funny how suits wasn’t shot that far back but already hasn’t aged well. Hopefully an indicator of what won’t fly anymore / progress.

[Sarah @sarahaz]

Such a great idea!

[Mudassir Sheikha @MudassirSheikha]

Stuck at home and concerned about people in need? Take a moment to tip captains for your past rides. #BeCareem @careem

[Thomas Sowell Quotes @ThomasSowell]

"The least productive people are usually the ones who are most in favor of holding meetings."