Scott stacey

[Scott stacey @scottbstacey]

PS. Got my new tickets. Gone from 4th row from the front to 4th from the back. Ticketek email says it’s cos it’s sold out. But I can buy better tickets via Ticketek website. Have been completely shafted by @Ticketek_AU here.

[Scott stacey @scottbstacey]

Hey @AlisonMoyet are you aware of the seating cock up in Melbourne? I bought tickets right up front the second they went on sale and have now been kicked up to the balcony to some bullshit excuse. Super pissed off.

[Scott stacey @scottbstacey]

@Qantas my parents in law, mid 80s paid full business class Melb to Perth - one is deaf - and you’ve just downgraded one to economy. I’m a platinum FF. Why????

[Scott stacey @scottbstacey]

Our airline system really is a joke.

[Scott stacey @scottbstacey]

Just canceled a flight booking with @Qantas due to a family illness. 10 minutes on the phone and charged a $600 penalty. How is that legal??????

[Scott stacey @scottbstacey]

I know the penalty will be somewhere in the T&Cs on the ticket. But how is that ok? If they cancel a flight on me, I don’t get to charge them a $600 penalty.

[Scott stacey @scottbstacey]

@gwwvic have found a new candidate for worst customer service in Australia. Impossible to speak to. Dicaonnects every time. Chat doesn’t connect. Greater western water - well done!

[Scott stacey @scottbstacey]

@vanOnselenP Jesus PVO I used to think you were a decent journalist- esp on Sky. This really is crap.

[Scott stacey @scottbstacey]

@Telstra ? What DM?

[Scott stacey @scottbstacey]

Dealing with @Telstra really has become the most soul destroying exercise. 2 weeks of NBN issues, 2 cancelled tech appointments in that time, 7 hours on the phone with 22 different people and still no resolution. BUT! Many texts telling me to contact them for help. The worst!

[Scott stacey @scottbstacey]

@Telstra And that is literally 23 people. 6.5 hours on the phone in total.

[Scott stacey @scottbstacey]

@Telstra Feel free. The 23 people I’ve spoken to in the last 2 weeks have done nothing to help me. Telstra’s treatment of a long term customer is disgraceful.

[Scott stacey @scottbstacey]

@Telstra Last update on my complaint per the App was March 28. I have called your complaint reception 3 times today. So that’s useless.

[Scott stacey @scottbstacey]

@Telstra I just don’t understand why your staff won’t actually do what they say. Like return a phone call, especially when that’s their job. I’m told its escalated but I have no idea as I’m not actually allowed to speak to anyone.

[Scott stacey @scottbstacey]

@Telstra I’m not glad, I’m no nearer a resolution. Into my 3rd week with non workable internet. Happy for you to do something, but I just don’t know what.

[Scott stacey @scottbstacey]

@Telstra Fun fact Angela. 5pm and surprise surprise, nobody has called me back. I Called for the 3rd time and for the 3rd time today told my case manager is on a break. Apparently it’s being escalated so I will start again tomorrow.

[Scott stacey @scottbstacey]

@Telstra All I want is for someone at @Telstra to solve my problem instead of wasting days of my time. Nobody will do that.

[Scott stacey @scottbstacey]

@Telstra Angela I have left 2 messages today, have been promised calls from 2 different people. One of those people blatantly lied to me last week so I have zero faith that anything that is promised will actually happen. An email from you wont' make any difference.

[Scott stacey @scottbstacey]

@Telstra My complaint case number is 79966504, I have a case manager, have tried to speak to her since 10am this morning and nothing. I even tried to escalate and was told I can't. That person told me to lodge a complaint with TIO. All I want is functioning NBN.

[Scott stacey @scottbstacey]

No response at all from @Qantas Thanks.

[Scott stacey @scottbstacey]

Hey @Qantas . Flying tomorrow, you changed the plane, have split my husband and I up - call centre say they can’t fix it so that we sit together. He has a broken shoulder, we need to sit together so I can look after him. We’re both platinum FF. How do you fix this?