Scott Gray

[Simon Patterson @denkmit]

We’re back!

[Scott Gray @scottgray69]

If you are ever considering using SumUp devices, dont.... They have zero technical support, for even the most basic of problems. #awfulcustomerservice @SumUp

[Scott Gray @scottgray69]

@EE I have been speaking to EE continually for 2 weeks and we are no further forward. I get promises made and broken, engineer visits promised and not attended. We have no way of communicating with my elderly parents, who needs us for care and my son cannot complete his studies.

[Scott Gray @scottgray69]

@EE if you are considering EE Broadband, dont. Worst customer service. 3 missed engineer appointments and current prediction 6 weeks to fix. My elderly Mum can't phone me, my son can't do school work, we can't watch EE TV. Totally cut off and they dont care. #worstcustomerservice

[Scott Gray @scottgray69]

@Google - I have just had the most bizarre support call ever. I have been told by a support engineer at Google that Google do not support their own software and processes. Is that really true or was I being fobbed off 🤔 #terriblecustomersupport

[Scott Gray @scottgray69]

@Morrisons - your "Add a Payment Method" is not working on the website currently. It is displaying a blank pop up.

[Scott Gray @scottgray69]

@madebygoogle I did indeed and as usual I received great support and the problem is all resolved. Thank you. #greatcustomerservice

[Scott Gray @scottgray69]

@MadeByGoogle when I opened a photo yesterday my Pixel 6 Pro went black. Now I can not get the phone to boot. I have powered it off and on and it only gets the Google Splash screen then no further. Can you help?

[Scott Gray @scottgray69]

@TicketWebUK - why has other people received their replacement tickets for The K's in Edinburgh 1/8/24, but I have not? I keep getting fob off by Customer Service, who say they are not ready, when clearly they are as others have received theirs ages ago. #poorcustomerservice

[Scott Gray @scottgray69]

Be aware, @audioprosound create great audio products when they work. But when they dont, support is none existent....
I have had an acknowledged bug open with them for nearly 4 months now and still no sign of a resolution. #PoorCustomerService

[Scott Gray @scottgray69]

@myGrantUK should a Danfoss stat with Chrono Proportional Control have it enabled or disabled when using a Grant ASHP? https://t.co/vreATaH3Zs

[Scott Gray @scottgray69]

@skinnerwilson I would leave the Ship with an arrow in the side of my leg 🤣

[Scott Gray @scottgray69]

Darts at its best. Love it. 🎯♥️

[Scott Gray @scottgray69]

@thetrainline How do customers contact Customer Services, I have not been able to find a telephone number to do so.

[Scott Gray @scottgray69]

@thetrainline what is going on, train cancelled this morning and when I go to get a refund in your app, you want to charge me £10 admin fee. Surely that cannot be right?

[Scott Gray @scottgray69]

@thetrainline Hi William, the "my account" route always wants to charge £10 admin fee, which is so wrong. I have now submitted the webform that you have provided. Shame this is not generally available to customers. The clinic in me says Trainline are looking to charge customers for refunds...

[Scott Gray @scottgray69]

So true, RIP Taylor 💔 https://t.co/rJsan9cExW

[Scott Gray @scottgray69]

@VodafoneUK - you have really excelled in what poor customer service can really be like. No ability to speak to someone and on chat for 2.5 hours with 5 x customer reps and eventually told to try again in 2 days. Really!!! #awfulcustomerservice

[Scott Gray @scottgray69]

@CenterParcsUK not great customer service, expecting a family with a 4 year old stay in a lodge with no heating in December. Extra duvets, really.... #poorcustomerservice

[Scott Gray @scottgray69]

@AskDyson I have a V7 motorhead, since we got it we have an issue, sometimes when you take of charge it runs for a min or so and stops. Put it back on the charger briefly and bring it back off and it runs for another 10-15mins. Forums suggest this is common fault. Can you help?