Shad Churma

Mobile Handset / Application Program Manager & Sales Engineer, Certified Product Manager, Embedded Systems

[Shad Churma @sdchurma]

@Avis - any help here?

[Shad Churma @sdchurma]

Pretty disappointing experience with @Avis on a recent family trip to Florida for spring break.

Booked a Bronco months in advance and was specifically directed to reserve at a location 30 minutes from JAX airport because that’s where the vehicle was available.

Instead:
• Had to cancel/rebook just to change pickup date → charged $300 more
• Arrived and the Bronco wasn’t even there
• Given a Chevy Blazer that reeked of marijuana

Not the experience I expected, especially with Avis Platinum status via @AmericanAir.

[Shad Churma @sdchurma]

@VerizonSupport Sent.

[Shad Churma @sdchurma]

@VerizonSupport We’ve been customers for 17 years. We returned a mis-shipped phone 9 months ago via UPS. You received it, but never processed it—now we’re being charged $1,400.

Countless calls. Store visits. No resolution. No callbacks.

Can someone with refund authority please help?

📦 Tracking shows delivery.
📞 Customer service deflects.
🧍 Store employees powerless.
DM me for case info. #Verizon #CustomerService #RefundRequest #VerizonCustomer #CustomerServiceFail

@Verizon

[Shad Churma @sdchurma]

@metraBNSF @Metra no seats available on the BN1228. When will more rail cars be added?

[Shad Churma @sdchurma]

@metraBNSF @Metra No seats available on BN1244. What are you doing about it?

[Shad Churma @sdchurma]

@Metra @ajlisy With that savings can you add one additional railcar to the morning express runs on BNSF? This way everyone can sit down.

[Shad Churma @sdchurma]

@metraBNSF

[Shad Churma @sdchurma]

@metraBNSF no seats available on BN1234. Add the 8th car back in please.

[Shad Churma @sdchurma]

@Metra No seats available on BN1234. Add the 8th car back please.

[Shad Churma @sdchurma]

@Metra How was it concluded that less rail cars were needed for the same demand? BN1234 needs at least one additional car.

[Shad Churma @sdchurma]

@metraBNSF Seems that with YoY fair hikes service would at a minimum stay the same, not decline.

[Shad Churma @sdchurma]

@metraBNSF Why is it now after the fact car count is a problem? Why not have excess capacity at the beginning and then taper off to meet demand?

[Shad Churma @sdchurma]

@metraBNSF Surely Metra knew before the schedule change what passenger demand was for each run and what the required capacity was.