Sean Nelson

[Sean Nelson @seannelson]

@Intuit: A Fortune 500 company that can't keep a simple transactional email service online (@mandrillapp ) and can't be bothered to update its status page. Your outages often last hours. That should be enough time to update a status page.

[Sean Nelson @seannelson]

Anyone else find it crazy that @Mailchimp has such a terrible record of keeping Mandrill online, yet their last posts on @Mailchimp or @MailchimpStatus or @mandrillapp are YEARS old? @Intuit has really left that company an empty husk, hasn't it?

[Sean Nelson @seannelson]

@Mailchimp @MailchimpStatus @MailchimpHelp Letting you guys know, because usually you're really slow to notice: Mailchimp Mandrill is down.

[Sean Nelson @seannelson]

It's starting to respond again. Slowly. Please at least hold it together until I can finish migrating everything away from your services.

[Sean Nelson @seannelson]

@mandrillapp @Mailchimp @MailchimpStatus @MailchimpHelp Mandrill is down again. Second time in a month.

[Sean Nelson @seannelson]

@RealityADreamin @Mailchimp @mandrillapp @MailchimpStatus Mailchimp support is only crickets. Unfortunately I think the only option is to leave for another service.
So far @Mail_Gun has been easy to set up, and is a free trial. Hopefully they perform well.

This is definitely not what I wanted to be doing today. 🙁

[Sean Nelson @seannelson]

@Mailchimp @mandrillapp @MailchimpStatus MANDRILL IS EFFECTIVELY DOWN. Messages are either delayed forever they fail to send with this SMTP error:

452 4.3.1 Insufficient system storage

Thousands of WI teachers are unable to keep records or communicate with their districts.

[Sean Nelson @seannelson]

@JonNYC212 @hesgraffty @Mailchimp @mandrillapp @MailchimpStatus @Mail_Gun So far, I have only had one customer's email bounce. And I know they have a very strict spam filter which required a whitelist on our Mandrill sender. But I only have like 500 messages through so far. I'm currently requesting a static IP to make this easier.

[Sean Nelson @seannelson]

@MailchimpStatus @mandrillapp @Mailchimp @MailchimpHelp @MailchimpHelp

[Sean Nelson @seannelson]

@MailchimpStatus @mandrillapp @Mailchimp @MailchimpHelp I am extremely disappointed with your communication about this Mandrill outage. Your status page only has a comment, not an actual outage status. And none of your twitter accounts have said anything. How can we trust you?

[Sean Nelson @seannelson]

@MailchimpStatus @mandrillapp @Mailchimp @MailchimpHelp @mandrillapp @MailchimpStatus @mailchimp @mailchihelp Honest question: Is Mandrill still being maintained? Are you abandoning it? If it had even a single full-time engineer or communications agent, I couldn't imagine it being handled this poorly. Outage time so far: 6 hours

[Sean Nelson @seannelson]

@hesgraffty @Mailchimp @mandrillapp @MailchimpStatus Mailchimp couldn't make a fix. The best they could do is make a comment on their status page. A comment. Not an outage status. Just a, "Hey, we heard maybe something's going on" comment.

On the plus side, @Mail_Gun has been super simple to set up so far.

[Sean Nelson @seannelson]

@T3hSilarn @Mailchimp @mandrillapp @MailchimpStatus I'm currently bringing up Mailgun service myself, to bring us back online.

[Sean Nelson @seannelson]

@mandrillapp @mandrillapp @Mailchimp @MailchimpStatus I'm trying to remain professional here. But it's difficult because I'm currently pulled away from my vacation day because of your handling of this situation.

[Sean Nelson @seannelson]

@mandrillapp This message just went out to much of the Wisconsin education community:

[Sean Nelson @seannelson]

@mandrillapp However, extensive testing by our team, peers in other industries, and some chatter on social media have convinced us that Mailchimp's transactional email service is the problem. We are looking into alternatives.

[Sean Nelson @seannelson]

@mandrillapp The service we rely on for email delivery, Mailchimp, is down. Unfortunately, they are not acknowledging the problem on their status page.

[Sean Nelson @seannelson]

@marosset @Mailchimp @mandrillapp @MailchimpStatus It's unbelievable that they can respond to some of these tweets, but can't make a public post or statuspage update. This is the last straw for me.

[Sean Nelson @seannelson]

@mandrillapp @Mailchimp @MailchimpStatus I don't readily throw vendors under the bus, but I feel I have no option given how poorly you are handling this outage. I'm about to blame you in a message to almost every school district admin in WI. Care to respond?

[Sean Nelson @seannelson]

@MailchimpHelp @c___church @MailchimpHelp if you can post a reply to the message from @c___church, why can't you post a message to your own Twitter page?