Jayne Ingram

[Jayne Ingram @seejaynecode]

I've been trying to post about GTM strategy, but my reality show love sankeys seem to get more love. So here we go again! A passion is a passion, right?

[Jayne Ingram @seejaynecode]

@ruchie_isaac This is the hill worth dying on. The companies I've worked with that get this right don't just retain - they expand. CS as a mindset means every team (product, sales, support) owns the customer outcome, not just the CSM.

[Jayne Ingram @seejaynecode]

@snowcorptech Customer success first on the list - love that. Most SaaS companies treat CS as an afterthought until churn hits. The ones that scale fastest bake retention into the product from day one.

[Jayne Ingram @seejaynecode]

Sometimes I use Claude to build web apps that further my career. Sometimes my husband and I debate the success rate of Love Is Blind so I make a Sankey diagram to prove my point.
49 engagements. 14 weddings. 9 still together.
The craziest part? They BEAT the national divorce rate

[Jayne Ingram @seejaynecode]

Stop hiring for scale. Start building for leverage. One AM with the right internal tools can outperform a team of five without them.

[Jayne Ingram @seejaynecode]

@GomezBuilds This is so real. The best CS teams I have seen flip this - they automate the reporting and spend that time actually talking to customers. When the metrics are a byproduct of great work instead of the goal, retention takes care of itself.

[Jayne Ingram @seejaynecode]

@kmugash Love the distinction between faster and rethinking. Most teams just bolt AI onto broken processes. The real wins come from asking what the workflow should look like if you started from scratch today.

[Jayne Ingram @seejaynecode]

@1_to_100m The irony is most CS teams want to listen more but they are buried in manual processes - updating CRMs, building reports, chasing renewals. Fix the tooling and suddenly your team has time to actually retain.

[Jayne Ingram @seejaynecode]

Start with the pain point.

The first thing I’ve made money from is also the most boring tool I’ve ever built. It fixes a dumb flight log formatting issue so pilots can actually log their hours.

Built for my husband.He shared it at work. People used it.
https://t.co/QIfCri0f9K

[Jayne Ingram @seejaynecode]

Being a Lovable advocate means getting the 'we're smarter now' email and the 'has it gotten dumber' Reddit post within 60 seconds of each other. I wouldn't have it any other way 🫡

[Jayne Ingram @seejaynecode]

@connorkapoor The pattern everywhere: complexity as a proxy for legitimacy. The best builders ship the simplest version that solves the actual problem.

[Jayne Ingram @seejaynecode]

@kylascan There's something to this. The tools people actually use are the ones that feel like collaboration, not consultation. Naming is product design.

[Jayne Ingram @seejaynecode]

@mrinal @autonomy_comp @claudeai 15 minutes to a live app. Meanwhile I'm still debating with myself whether my folder structure is 'scalable enough.

[Jayne Ingram @seejaynecode]

@peterkell_ The best tool is the one that doesn't make you feel like you need a CS degree just to change a button color.

[Jayne Ingram @seejaynecode]

@kariebi_ The client who paid $10k for a Lovable app is infinitely happier than the one whose dev spent 3 months 'architecting' before writing a single line of code. Ship > Ship later > Ship never.

[Jayne Ingram @seejaynecode]

'Non-technical' just means I break things instead of building them. But I break them VERY thoroughly.

[Jayne Ingram @seejaynecode]

@hopes_revenge Me explaining to my boss that I'm now a 10x engineer because I learned how to type 'please fix this' really nicely