@danielchooper I found email customer support to be pretty rewarding. The most passionate (rude) folks often love your product but have ran into a problem and assume no one is going to listen/help. One helpful response and they typically change their tune completely.
Why I hate voice interfaces exhibit 12,043.
Me: Hey Siri, turn the bedroom lights off.
Siri: You can only make one request at a time.
Me: [Repeats request]
Siri: [Repeats refusal to act or learn from their mistake]
Me: [Repeats request]
Siri:[Finally turns lights off]
Want to wager a guess as to what these section icons represent? In our most recent post on designing great streaming TV apps, we look at main menu navigation approaches and make design recommendations like avoiding “mystery meat” iconography. https://t.co/aa27jCSf83
Because so many people use several streaming TV apps across multiple platforms, the small differences and inconsistencies between apps sometimes feel like death by a thousand cuts. I’d love your thoughts on this new series on designing streaming TV apps we’ve been working on.
Did you know 66% of US households have multiple connected TV devices and 58% use 3 or more paid streaming services? We are starting a series on designing great streaming TV apps. Check out our introduction and give us your thoughts. #streamingTV#appdesign https://t.co/m2ipaOnh5v
@siracusa Thanks for sharing this John! That Hulu reader story is so frustrating. I have an upcoming post on app exiting behavior where I discuss state retention and the Continue Watching row. I may add a link in that section to this post.
The Mercury design team has been doing a deep dive into designing great streaming TV apps. We realized that people often use several TV apps across multiple platforms. Because of this, design inconsistencies create a greater strain on the user than they normally would. (1/4)
@bump@RayDalio What did you think of Dalio's book? I listened to his @ArmchairExpPod episode and was impressed by his perspective on the economy and world events.
@philwilson@siracusa This is excellent! Thanks for sharing. I’ll be covering a lot of John touches on. The series of articles I’m working on has around 15 topics at the moment and for better or worse, the ones I’ve finished are each as lengthy as the post on top and left menu navigation.
@jamesmiller I think the best way to look at it is that we are still in the infancy of streaming TV. There is a lot of room for everyone to learn and improve. The question is, will we? I’m attempting to be optimistic. As someone who uses these apps, I want to see a better experience.
Our second post on designing great streaming TV apps focuses on the pros and cons of top and left-hand main menu navigation. We review each approach and make recommendations that will improve whichever nav option you choose to use. https://t.co/aa27jCSMXB (4/4)
In our introductory post on designing great streaming TV apps, we look at recent streaming TV app usage stats and share links related to platform design guidelines as well as the basics of designing for TV. https://t.co/vUhWzh9LVa (3/4)
@thaniya Yeah, I’ve done that as well. It never seems to work out great for me. I have the rusty account on Square and have people constantly sending me money that I have to cancel. 😄