Seeta Lakshmi

Associate Vice President- Talent Strategy

[Seeta Lakshmi @seetapappu]

@SwiggyCares Wondering where you prompt assistance is after almost 12 hrs of sharing the order id !

[Seeta Lakshmi @seetapappu]

@Swiggy @SwiggyCares such frustrating experience in recent https://t.co/KGH9nLTeHW shows a delivery time and once you place order the time increases by at least 10-15 mins and the support is just a bot which gives the same responses and this inspite or holding BLACK membership.

[Seeta Lakshmi @seetapappu]

@SwiggyCares @Swiggy #worstcustomercare #customerdisregard

[Seeta Lakshmi @seetapappu]

@SwiggyCares @Swiggy here are the responses and customer care offered by your super efficient bot! Hilarious! Do you plan to run the business like this?

[Seeta Lakshmi @seetapappu]

@SwiggyCares This is the id and now after waiting for 30 mins the delivery partner is not moving and when called he said the restaurant is closed and disconnected the call! Disgusting! #patheticcustomercare

[Seeta Lakshmi @seetapappu]

@btppubliceye @SaveSarjapur autos and cabs parking on footpath in Sarjapur main road opposite aster labs. Vehicles also drive on the footpath and octave hotel vehicles also get parked on the footpath risking pedestrians. Photos from yesterday 8pm

[Seeta Lakshmi @seetapappu]

@Nimmabhaskar22 Sir, the bus lobby seems to be growing stronger by the day. Weekend nights they occupy every inch of the road across the city pickup spots in Bangalore, they have increased pickup spots across the city and large sleeper buses block the entire roads blocking way!

[Seeta Lakshmi @seetapappu]

@radhakrishnanr @amazonIN @ajassy @amazon I don’t even have the product, they picked it up and not refunding money saying the product hasn’t reached the warehouse! How I am I responsible for their issues? High time we file a case against these frauds as they seem to be playing with customers #consumerRights

[Seeta Lakshmi @seetapappu]

@amazonIN : ordered 2 pieces of a product that came without any price tag, poor quality &fit , requested return,delivery boy picked up but item shows as not returned.Returned item on 18th April itself, raised complaint with customer care and still no change.#scam #feelingcheated

[Seeta Lakshmi @seetapappu]

@amazonIN @ajassy @amazonIN @amazon @ajassy Is there anyone taking note of the fraud here ? Seems to be falling on deaf ears sadly! Absolute indifference to customer experience #fraud #indifference #cheated #amazon #worstcustomerservice

[Seeta Lakshmi @seetapappu]

@amazonIN @ajassy This is his photo as well. The response I got was pathetic after a wait of over a month and multiple promises through different teams that my money would be refunded

[Seeta Lakshmi @seetapappu]

@amazonIN @ajassy The customer service is literally of no use &am a regular &long term user of Amazon.there is no trust in customer and resolution would probably have been better by bots.funny how the exec says how was my resolution offered after saying can’t do anything

[Seeta Lakshmi @seetapappu]

@amazonIN @ajassy Pathetic social media team.after providing all proof the response i get is the issue cannot be resolved this time. Delivery boy stole my product after returning and I haven’t received my refund.this delivery boy visited me on 18th April and picked order

[Seeta Lakshmi @seetapappu]

@AmazonHelp There have been enough DM exchanges and it has been of no use. High time you refund my amount, your delivery return pickup guy stole the items and I am penalised for that

[Seeta Lakshmi @seetapappu]

@amazonIN @consumercourtin pathetic response from Amazon team on DM after stating all issues.only response is wait for 13 days.the item is picked up and not showing as yet to picked up due to missing price tag. Made to wait for process faults and vendor fraud #fraud

[Seeta Lakshmi @seetapappu]

@MyNykaa Ordered for replacement(not even return) with all proofs of damaged product&it was canceled due to courier mess up & now I am being asked to wait for 72hrs by customer support for solution as the return time has lapses for their mess up#poorcustserv

[Seeta Lakshmi @seetapappu]

@IndiGo6E @Dr_AkshayBaheti Just before boarding we were told that the seats are emergency seats and kids aren’t allowed and were offered to be seated separately. While taking additional payment for seats isn’t the system reasonable enough to detect a child’s age and not allocate emergency seats?

[Seeta Lakshmi @seetapappu]

@IndiGo6E @Dr_AkshayBaheti We had prebooked a vistara flight recently and the flight got canceled just a day before travel. No info from customer care, no alternate arrangements, after lot of fight we got tickets with Indigo and immediately paid and prebooked seats for me and my child.