@georginahowardx@LNER We’ve jumped on the 4pm train - we were also booked for 12.30. The C carriage has lots of unreserved empty seats, so I’d recommend getting there sharpish it hasn’t left yet!
@OliverBonas a HUGE thank you to Sarah Davies in customer services who made my dear friend Gemma cry happy tears today by sourcing her favourite purse. Next level service! 💕
@TfL@TfL I can't believe how incompetent this has become and is incredibly frustrating, I shouldn't be the one chasing you and your teams for a response for nearly a month
@TfL STILL waiting for a refund from you - this is absolutely outrageous and I'm so incredibly disappointed and angry with the TFL team for their lack of help
@TfL@TfL Originally told to wait 10 days for refund. Nothing happened, so called last Friday and was told it should be done within 5 working days. Called again today as nothing has happened and been told I have to wait another 10 working days
@TfL really disappointed that I've been overcharged and still haven't had my refund since 13/10. Been told I have to wait another 5 working days before I need to call and chase up again - not great customer service