Shane Farrell

[Shane Farrell @shanefarrell7]

@yondercard do you guys have a phone number at all to speak to customer services? I've tried chatting but there seems to be quite a wait on responses.

[Shane Farrell @shanefarrell7]

@imaginecurve Having someone reply to customer service messages could be a start too...

[Shane Farrell @shanefarrell7]

@VeryHelpers Yodel are claiming a Yodel pick up point refused delivery and have sent part of the order back to you? The item is still on my account, how do we resolve this?

[Shane Farrell @shanefarrell7]

@AvantiWestCoast booked to travel on services operated by you on a strike day on 23rd of June. You are advising to contact the company the ticket is booked through for full refund regardless of operation but @LNER who I booked through won't give one as it's against their policy?

[Shane Farrell @shanefarrell7]

@Matalan how long do returns normally take to process? Sent an order back on 31st of May and not heard anything since?

[Shane Farrell @shanefarrell7]

@easyJet any ideas? I've tried contacting your customer service team but cannot get a response?

[Shane Farrell @shanefarrell7]

@CoachNathanH97 @easyJet Good Luck with your luggage, they lost mine back in Feb and still haven't sorted out paying me for it.

[Shane Farrell @shanefarrell7]

@easyJet @manairport @HamburgAirport any suggestions?

[Shane Farrell @shanefarrell7]

@virginmedia OK, if we were to ever leave are you going to be expecting a hub 3 or 4 back?

[Shane Farrell @shanefarrell7]

@virginmedia Hi, we managed to get through on chat after waiting nearly 4 hours on hold. My hub is a hub 3 but our bill says that a hub 4 was installed? When asked on chat they advised that we would need to upgrade our Internet package further for us to have a hub 4 and the bill says 3?

[Shane Farrell @shanefarrell7]

@VodafoneUK Hi Simon I have tried all the different things to get it to work. For the last 3 months I have been given a 15% discount under your speed guarantee whilst you look into it but nothing seems to be getting done.

[Shane Farrell @shanefarrell7]

@virginmedia Ah OK, it's not great getting a text and email advising that you have 9 days to send the items back otherwise face charges when you sent them back 8 days ago.

[Shane Farrell @shanefarrell7]

@virginmedia I sent it back on 23rd of September?

[Shane Farrell @shanefarrell7]

@glasses_direct how long are your orders taking? I ordered on 7th of June and only had an email today to say they have gone off to have the lenses fitted and could be another 14 days? Regretting not going to a high street company now for what I paid.

[Shane Farrell @shanefarrell7]

@AvantiWestCoast Funny they said to speak to you? You would go through a link to a special part of virgin's website. I'm guessing you have no plans to offer the same discount then.

[Shane Farrell @shanefarrell7]

@HelenJonesMP have you heard about this? With the best will in the world people are going to hit this.

[Warrington Borough Council @WarringtonBC]

We've been made aware of concerns over the new gates installed at Woolston Neighbourhood Hub @YourLiveWire. We'd like to reassure people that cars and vans can fit through these gates. With careful driving, you can access the hub car park - see photo below.

[Shane Farrell @shanefarrell7]

@virginmedia I have checked collect plus and you recieved it on 20/8 however you still send me a message saying you haven't?

[Shane Farrell @shanefarrell7]

@virginmedia sent my equipment back nearly two weeks ago and now received a text informing me your charging me for the equipment!!

[Shane Farrell @shanefarrell7]

@virginmedia I have now been sent a bill for this amount when I have already given notice to leave outside of contract and spoken to your team twice on the phone. Both times being told nothing owed. You have also reinstated the direct debit after I cancelled it last week!

[Shane Farrell @shanefarrell7]

@virginmedia phoned to cancel all my services 10 days ago and been hounded by your retentions team. Advised not interested and now I have been signed up for a new package!!