@VeryHelpers Yodel are claiming a Yodel pick up point refused delivery and have sent part of the order back to you? The item is still on my account, how do we resolve this?
@AvantiWestCoast booked to travel on services operated by you on a strike day on 23rd of June. You are advising to contact the company the ticket is booked through for full refund regardless of operation but @LNER who I booked through won't give one as it's against their policy?
@virginmedia Hi, we managed to get through on chat after waiting nearly 4 hours on hold. My hub is a hub 3 but our bill says that a hub 4 was installed? When asked on chat they advised that we would need to upgrade our Internet package further for us to have a hub 4 and the bill says 3?
@VodafoneUK Hi Simon I have tried all the different things to get it to work. For the last 3 months I have been given a 15% discount under your speed guarantee whilst you look into it but nothing seems to be getting done.
@virginmedia Ah OK, it's not great getting a text and email advising that you have 9 days to send the items back otherwise face charges when you sent them back 8 days ago.
@glasses_direct how long are your orders taking? I ordered on 7th of June and only had an email today to say they have gone off to have the lenses fitted and could be another 14 days? Regretting not going to a high street company now for what I paid.
@AvantiWestCoast Funny they said to speak to you? You would go through a link to a special part of virgin's website. I'm guessing you have no plans to offer the same discount then.
We've been made aware of concerns over the new gates installed at Woolston Neighbourhood Hub @YourLiveWire. We'd like to reassure people that cars and vans can fit through these gates. With careful driving, you can access the hub car park - see photo below.
@virginmedia I have now been sent a bill for this amount when I have already given notice to leave outside of contract and spoken to your team twice on the phone. Both times being told nothing owed. You have also reinstated the direct debit after I cancelled it last week!
@virginmedia phoned to cancel all my services 10 days ago and been hounded by your retentions team. Advised not interested and now I have been signed up for a new package!!