Thank you Kathy at Newark Airport with @united for helping me get my bag back. It took me several days to finally get to her but she was a rockstar and she expedited my bag getting shipped out. Thank you, thank you.
Hey @united I’m trying to get an update on case id 28080313. We have a medical bag that’s at EWR and have been told an agent has possession of it. We haven’t received a call yet to let us know the status and how to get the bag back to me.