@eircare UAN i provided to vodafone is now locked by eir, i have alteady called 1901 3 times in realtion to this one issue (in addition to the other countless hours spent on the phone to eir over recent weeks). I was told i would receive a call back in 24 to 48 hours but haven"t.
@eircare waiting 5 days for call back from loyality team so i can access uan and arrange broadband with another provider. Please arrange this to happen today.
@eircare i am looking for unlock code for my phone but the link for online form on myeir seems to be broken as i have tried to access it several times over recent weeks. Can you assist me?
@DebCrawley @SkyHelpIreland@eircare My advice is cancel your direct debit to eir with your bank. Eir's policy of needing 30 days notice to cancel your broadband service is without any technical basis and designed to screw the customer and lock them in to contracts.
@eircare 6 weeks waiting for broadband install, engineer out on friday. Still not working. 3 phonecalls to tech support since, told initially service was pending, told this morning that it is unclear what issue is &that i should contact customer care.
@shonakellyx3 Hi Shona, i've had a pot of trouble with eir myself but not as disgraceful as that. I advise you to contact comreg, they regulated vodafone and other providers and may be interested in this.
@KeevzzONeill@eircare Same experience. Keep getting hung up on by eir customer support agents and twitter agents aren't answering my messages. Everyone needs to cancel their direct debits to eir, maybe they will show some interest then.
@eircare For the second time in a week i have spent an hour on hold only for eir customer care agent to hang up without resolving issue. No response to my messages on twitter. If someone does not contact me i will be forced to cancel my direct debit to eir.
@eircare Can you assist me to change my eircode on my account? It is not eircode i supplied. i have asked eir to amend 3 times, Tuesday i asked eir customer care agent to do this and they put me on hold and the call was ended. Installation appointment missed because of this.
@eircare Got my installation date but was contacted by technician stating that instal can't go ahead as eircode is wrong. I did not give eircode that is on my acc to eir,i have asked for it to be amended at least twice. Please correct it can't afford to spend another hour on hold
@eircare just spent another age on hold, only to have a customer service agent not help me, state that he couldn't log a complaint and call mysteriously end (hung up).
@eircare Eir's customer service is shambolic. Over the past month i have spent hours on hold to customer service, was told 7 days ago request would be processed in 2 days, it wasn't, can't get through to customer care this morning. Friends reporting similar experience.