Very poor support by @thesouledstore , I had raised a query regarding return / exchange and there has been zero response since 2 days, besides the usual initial automated response with the ticket ID that says "we will get back within 24 hours"
@makemytripcare What's the point if you aren't allowing me to upload my actual review, because some random review got uploaded from your side on behalf of us, and then deleted?
People, please beware of @makemytrip's review scam. We recently wanted to upload a review for a place that we visited. At first, we were unable to post a review as MakeMyTrip's app stated that "your review has already been submitted"
@makemytripcare Why are you repeating the same templated message without reading my earlier reply? The review that needs to uploaded hasn't yet been uploaded due to an issue from your side. I need that to be addressed.
@makemytripcare@makemytripcare this is really frustrating now. Now when you've asked me for the actual review content to be uploaded, why is your team calling up and telling me that the review can't be uploaded?
@makemytripcare How is it resolved? I see only the wrongly uploaded review being deleted, the actual review that we had shared over email hasn't been uploaded yet.
@makemytripcare@makemytripcare The review has already been shared with Manas Parida from your team over email, upon his request. It's a long and detailed review. Let me know if you require me to forward it to you over email again
@makemytripcare Don't think I received any call. Please share your contact details, so that I can call you back in case I missed.
Here is the booking ID for your reference: NH73151449000536
@makemytripcare I haven't received any callback or response from you after your initial generic reply to "share my contact details to get in touch with me & help out with my concern" @makemytripcare
If that wasn't enough, the review also mentioned special thanks to some random people whom we had never met.
All of this just proves that @makemytrip cares only about its business and commissions. People's genuine reviews to help other travellers don't really matter to them.
In summary, the review that we had initially shared with the @makemytripcare team ( which had a 1-star with actual details regarding our negative experience ) never got posted. Instead, a 5-star review with very positive details and beautified images was posted on our name.
Upon giving them the proof that we had received the email from their team asking for the review, they stated that it would've been sent by their team mistake, and that now since the review has already been uploaded, they cannot add another review but only delete this one
They also began to contradict their own initial request of asking to share the review on email for them to upload it from their side. In fact, they mentioned that they never have the capability to upload it from their side.
Moreover, the review also had beautified images of the place that we had never even taken ourselves or shared with MakeMyTrip. When we complained to the team regarding this, they outright denied having uploaded the review