@CoreenaSuares2 Approach rera, consumer court, file a criminal complaint, competent authorities if they dont act file a writ before hon'ble hc, file a representative suit before jurisdictional civil court for mandatory injunction and other reliefs.
@CiteCase U/s 155(2) Crpc Both Sho and Complaint have right to seek investigation in NCO.
See:
Sajjal Agarwal Vs. The State of A.P. and Ors.
Anto Joseph Vs. State of Kerala
Brij Lal Bhar Vs. State of U.P. and Ors.