Have requested a deadlock letter from @virginmedia TWICE (first time on 21 March) and still no sign. Feel like they REALLY don't want me speaking to their @OmbudServices friends...
@AvivaUK I want to cancel an 'emergency' plumber you booked for me on Saturday. Didn't fancy waiting 5 days before having heating/hot water so arranged my own. Can you help?
@scottishgas@BritishGas This is AFTER I spotted it in the app (before payment day) and called to manually amend. Didn't matter, they took the extra money anyway. Smh
@SmmcSue@virginmedia@skytv Same! Tried to charge me 30% more FOR THE SAME THING. My current bill is already 30% more than new customer cost. So I get the pleasure of paying 60% more than a new customer, once more for the people at the back, FOR THE SAME THING. How is this legal?!
@virginmedia If you really were committed to supporting your customers you'd value their loyalty. Not just slap on a 30% increase every time their contract ends or force them over to @skytv
It's @virginmedia renewal time and once again they're trying to charge me +30% for the same package simply because I've got the pleasure of being an existing customer. It surely can't be long until this is no longer allowed and all customers are treated equally?
@virginmedia I've already spoken to one of your advisors. £85 for a new customer vs. £136 for an existing customer (that's a 60% increase, and 30% more than my current bill) for THE EXACT SAME THING is a complete joke.