@RBS_Help@NatWest_Help
My nearly 81 year old, widowed, extremely vulnerable, stepmother has had no access to her OWN funds for THREE months!
I spent TWO hours conversing with someone from RBS last night, and all I got was 'Aww. I'm so sorry'
Absolute disgrace!
Shame on you!
@RBS_Help Since my father's death on 30th November last year, the joint account he had with his wife has been frozen, because someone at the branch accidently (or incompetently) put his wife as 'third party', whatever that means! Neither was informed. How can this be fair?