Gordon Smith

Rarely here. Find me @skift ✈️

[Gordon Smith @smithgme]

This incredible approach into Heathrow today gave me a greater appreciation for my three hour delay. Low and dense freezing fog making mischief with the schedules 🥶

[Gordon Smith @smithgme]

Big news from Qatar Airways this morning, with a major U-turn in its first class strategy.

https://t.co/SF1aW9PfoS

[Sophie Lam @SophieLamTravel]

🎈No more airports and fast ferries: how we'll be flying in the near future

🔴@smithgme for @iPaperTravel

https://t.co/YrfnnFEWMu

[Gordon Smith @smithgme]

@thatjohn At the risk of breaking their shiny new toy but in the interests of journalistic research I've just given it a try. Verdict: some bend but not nearly as much as the AIX example. 😅

[Gordon Smith @smithgme]

@JamcoAmerica @KLM I'm travelling as a guest of KLM today to test the new product but all views remain my own and no content has been pre-approved or agreed. If you'd like to track the flight we're on PH-BVA, the special Orange Pride livery aircraft.

[Gordon Smith @smithgme]

Exclusive: Here's a first look at KLM's brand-new business class seat on the 777-300. It's a modified Jamco Venture platform and an evolution of the product found on the 787-10. #klm

[Gordon Smith @smithgme]

@JamcoAmerica Two other nuggets of @KLM passenger feedback pictured here: a sunken drink holder (reduced spills/movement during turbulence) and power points in front of seat, not buried away behind your ear. Subtle changes but great #paxex evolution.

[Gordon Smith @smithgme]

@BernieBaldwin @Brabazon2 Huge congratulations Bernie - a pleasure to work with you on this. You were sorely missed but were given a rapturous applause. 👏🏼

[Gordon Smith @smithgme]

Making an early exit from @IATA tomorrow night to join @aix_expo on Tuesday. I’ll be moderating a panel discussion at 2pm in the CabinSpace Live theatre for @inflightmag. Join us if you can. ✈️

[Aircraft Interiors Expo @aix_expo]

Don't miss out on #AIX2023 and the #CabinSpaceLive, featuring sessions with cabin interiors thought leaders including @ValourLtd @flyingdisabled @PilotinDave @_ben_griffin @smithgme @CoStreichert @inflight_editor and many more.

View the programme and plan your show:

[Gordon Smith @smithgme]

Good morning from Schiphol! On my way to Istanbul for the @IATA AGM. Excellent security experience (through in <3 min) let down by subsequent 20 min queue for passport control, even for e-gates. Slightly patchy performance but huge improvement on last summer! #iataagm #paxex

[Gordon Smith @smithgme]

Super sloppy from @British_Airways this evening 👎🏻 150+ pax waiting at LHR on BA1318 (now over an hour late) but despite three agents in position, not a single tannoy announcement to update or apology for the delay. Occasional courtesy message would be a very easy #paxex win.

[Gordon Smith @smithgme]

@HeathrowAirport This data is good, but useless if buried deep within your website. Screens work well across the airport estate to inform passengers, i’d suggest their installation (at a modest cost) near the security area would be a win-win for all involved.

[Gordon Smith @smithgme]

The creeping realisation 20 minutes into the ‘Fast Track’ security queue @HeathrowAirport T3 that the regular line is moving significantly faster. Time for some T5 style real-time data to help make informed decisions? #paxex

[Gordon Smith @smithgme]

Fun role reversal today in Valencia. Ryanair pax swan from terminal to aircraft via a jet-bridge 💃🏻, while @British_Airways pax are left to stand on the stairs for 20 minutes as a single bus shuttles back and forth to the remote stand 😒

[Gordon Smith @smithgme]

It might feel small fry, but if this trend is compounded, then Twitter and by definition the wider social media #paxex on this platform is in serious trouble.

[Air France @airfrance]

Since Twitter has changed their conditions, our customer service by direct message on this network is unavailable. Our servicing teams remains available on our other channels https://t.co/DHaYPKvkuI
We thank you for your understanding.

[Gordon Smith @smithgme]

Want to know what all the fuss is about with @starluxairlines? I was the first English-language journalist to experience their A350 back in February. Read my exclusive @Exec_Traveller #Starlux report here:

https://t.co/IwCpkQA53N

[Gordon Smith @smithgme]

@JAMESMARTlN Great result! Which question caught you out James?