Sophie

[Sophie @sophsophmk]

@British_Airways I’ve tried this to no avail - the call message cuts the call off saying to try back later, every time!!

[Sophie @sophsophmk]

Hi @British_Airways Can’t get through online or phone re a cancelled flight. Please can I have a point of contact?

[Sophie @sophsophmk]

@British_Airways A holiday booking

[Sophie @sophsophmk]

Hey @AldiUK who would we speak to about the unprofessional and, at times, inappropriate interview my 18 year old daughter had at your Newport, Shropshire store today?

[Sophie @sophsophmk]

@AvantiWestCoast hiya, my mum had a ticket for 15.43 Lon-WVH which instead left at 15.34 which she wasn’t aware of. Can she claim a refund?

[Sophie @sophsophmk]

Hi
@JDSports I’ve had some rubbish service from the Telford store trying to return some unworn vans. How can I resolve this?

[Sophie @sophsophmk]

Grateful to the woman serving in @bp_UK @marksandspencer for passing judgement on my purchase of a bottle of wine, ‘almost forgiving’ me at 9 months pregnant and informing me I was nowhere near giving birth yet. Appreciate the input #youshouldbeamidwife

[Sophie @sophsophmk]

@TUIUK @SimonCalder Trying to amend our TUI holiday to travel next year. The price next year is lower and the website won’t let me amend, BUT when I choose a more expensive holiday the website takes me straight through! It’s a con! #holidayrefund

[Sophie @sophsophmk]

@earlymodernjohn John could I trouble you to send me the answers please?! Thank you! X

[Sophie @sophsophmk]

Hi @waitrose my Mum is a loyal and high spending customer who is extremely vulnerable. I’m not sure her account recognises this though, how can we change this and get her a delivery slot please? Thank you!

[Sophie @sophsophmk]

@Ocado Thank you. Does this apply to ocado reserved orders?

[Sophie @sophsophmk]

@Ocado hi! I’m trying very hard to follow the rules, have edited my order for Friday in one go but payment page is hanging again. Is there anything I can do?! Thank you so much!

[Sophie @sophsophmk]

@waitrose hi, I’m placing an order for my mum - is there any way of letting you know she’s a vulnerable person to help make sure she gets the essentials please?

[Sophie @sophsophmk]

@Ocado Thank you for getting back to me. I think it worked in the end so 🤞🏻thanks very much

[Sophie @sophsophmk]

@Ocado My Order is hanging on the payment page (twice for 2 hours). Can I do anything different to confirm if? Thank you!

[Sophie @sophsophmk]

@Ocado my order has hung on the payment page twice for 2 hours - is it possible to confirm it any other way please?!

[Sophie @sophsophmk]

40% increase on my insurance autorenewal quote @TheAA_UK !!! REALLY?!

[Sophie @sophsophmk]

@O2 hi o2 - are there signal problems? I’ve not had network for 24 hours no matter where I am!

[Sophie @sophsophmk]

Hi @octopus_energy door to door salesmen at 745pm isn’t really on. We’re putting kids to bed, having our dinner and don’t want to talk about energy with strangers on the doorstep!

[Sophie @sophsophmk]

@British_Airways Hi Linda, I’ve got a holiday booked with BA and wanted a quote for upgrading the cabin class please?

[Sophie @sophsophmk]

@British_Airways hi, I’ve been unable to get through to customer services on the phone is there an email address please? Thanks