@bostonwriter@PaulNicholsArt self employed. before mitt romney i paid for a BCBS PPO. after romney care i'd get a letter each year informing me my plan no longer met state standards and had to chance (with a requisite larger than usual price bump). my out of pocket was better than anything through the state.
@pegnato73@EllenYChang No one has the guts to be straight with a client or the creativity to find the interesting stories when the product is *meh* (because if the product is all you're pitching, you stink at PR anyway).
But ask me how I really feel...
@pegnato73@EllenYChang Managers are too afraid to be honest with their customers and set unrealistic expectations that they then pressure their staff to deliver on. Every account becomes a ticking time-bomb because, eventually, the client will lose confidence and put the account out for review.