@LloydsBank I spoke to an incredible customer service agent today and I would like to know how to acknowledge the service that I had with that individual if possible?
@Notaxwithoutre1@HMRCcustomers impossible to get through on phone, ive been on hold since 8AM GMT. same yesterday was on hold for two hours and had to give up. Ridiculous
@HMRCcustomers two hours on hold isnt acceptable. Yet you still want people to pay by the deadline even though you are not taking calls within 2 hours!!!!! Its not good enough.
@HMRCcustomers ive been on hold for an hour and a half to set up a payment plan, as you tell me i cant online. what are my options? this is impossible.
@HMRCcustomers Yet again i am on hold to you, having called at 8AM sharp when you opened. 30 mins no call. What am i supposed to do? i dont have over two hours a day just to sit on hold and not speak to anyone. Web chat once again not working. Why cant i sort out a payment plan online?!
@HMRCcustomers i had to give up after two hours on hold.... the screen tells me i cannot set up a plan online and tells me to call. i cant get on webchat either? how on earth do i get hold of you. two hours is obscene.
@HMRCgovuk@HMRCpressoffice @HMRCdigital are you really expecting people to hold for two hours- no online way to set up payment plan, no web chat. awful awful awful