Stefania Fussi

[Stefania Fussi @stefideluxe]

@Ryanair_IT flight FR8334 delayed in monitors but departed on time, at least 8 passengers lost it and had to pay for another ticket. Horrible experience with staff at the gates, no communication made. How will you manage that?

[Le frasi di Osho @lefrasidiosho]

Comunque pe dì "FFP2" ne contagi almeno tre
#FFP2

[Yext @yext]

Illy Caffe’s logo is red 🔴
Il mare is blue 🌊
Espressos are sweet ☕
Italy, we miss you 🇮🇹

We're making it easy for Italians to get their coffee fix online – & live #HAPPYilly ever after. ❤️

#OfficialAnswers at @illycaffe → https://t.co/QYyDE0n6Aa

[Yext @yext]

We 💟 Milan, home of...

👠 High-end fashion
🎨 Da Vinci's "The Last Supper"
⛪ Duomo di Milano
📫 Mail Boxes Etc. HQ

📩 Hai ricevuto una email! #officialanswers (in Italiano!) at @MBE_Italia. 📫 🇮🇹 https://t.co/gED016TjoA

[Stefania Fussi @stefideluxe]

BOOM

[Yext @yext]

Search engines like @Google have been executing a hostile takeover of the customer journey for the last 20 years – and brands have allowed it to happen.

The system is broken & needs to change. #AnswersNotAds https://t.co/iadtK9GlpL

[Yext @yext]

It’s official: Yext Answers has gone global 🌎🌍🌏

We’re expanding our powerful site search to provide #officialanswers in four additional languages 🔽

🇩🇪 auf Deutsch
🇪🇸 en Español
🇫🇷 en Français
🇮🇹 in Italiano

How your business benefits: https://t.co/uBwDnyvioZ

[Stefania Fussi @stefideluxe]

Every customer journey online starts with a question. What happens when you, as a brand, are not structured to provide the right answers?
#yext #search https://t.co/AtYfShMAuX

[Stefania Fussi @stefideluxe]

Yext cerca un Implementation Manager su Milano che parli Inglese, Italiano e Spagnolo.
Se conoscete qualcuno in gamba, segnalatemelo in privato!
Altre opportunità su Parigi, Berlino e Londra ;)
#hiringnow https://t.co/l7ufcOCf96

[Stefania Fussi @stefideluxe]

Yext is #hiring now! Check out these #jobs. https://t.co/pJ7nili2XP

[Stefania Fussi @stefideluxe]

Yext is hiring now! Check out these jobs. https://t.co/zgBpBwfyEU

[Stefania Fussi @stefideluxe]

https://t.co/bmxrzRtEhB

[Stefania Fussi @stefideluxe]

@British_Airways I DM you urgent support please. I missed 3 flights due to @AmericanAir first, then to BA delay. Please get back to me at the soonest.

[Stefania Fussi @stefideluxe]

😡 @British_Airways @AmericanAir what a combo of bad customer experience

[Stefania Fussi @stefideluxe]

@Fulvia30342157 @AmericanAir Tremendo! E ora aggiungono scalo a Francoforte per fare un bel giretto :) che piacere ricevere il suo saluto! Un caro abbraccio

[Stefania Fussi @stefideluxe]

Horrible experience flying with @AmericanAir NYC-Milan. First flight delayed almost 2 hrs, food onboard was the poorest ever. Lost coincidence in London, staff not supporting with clarity. Never again I will fly with this company.

[Stefania Fussi @stefideluxe]

https://t.co/0Xh0eAlimw

[Stefania Fussi @stefideluxe]

Great article from Thierry Nyfeler on how Swiss customer service is too often failing. https://t.co/ddRDAVaJi2

[Shawn Upchurch @ShawnUpchurch]

"We cannot become what we need to be by remaining what we are." ~Max de Pree #leadership

[Charli Rogers @charlirogers]

Really useful summary of GDPR - a lot to take in, but something which needs to be top of mind for any business controlling and/or processing the personal data of European residents. https://t.co/un1WHPTVer

[Stefania Fussi @stefideluxe]

I'm at Chiquita Europe Headquarters https://t.co/SUXaW4p27r