Stephanie Palma

Global Beauty Marketing

[Stephanie Palma @stephaniepalma]

@bookingcom I’ve replied but still awaiting a response…!!

[Stephanie Palma @stephaniepalma]

@bookingcom I have an urgent issue. I have been charged money for a booking I do not have. I have contacted customer service and I have not got any response. Need help immediately

[Stephanie Palma @stephaniepalma]

@deBijenkorf hello there, I have purchased some Isabel Marant shorts a few months ago that are now faulty, please can you tell me how I can get a refund? Thank you!

[Stephanie Palma @stephaniepalma]

@Patrickvkatwijk @Schiphol Oh no! I hope you make it! 🙏🏻
@Schiphol what assistance are you offering those who miss their flights? We arrived 4hrs before as instructed.

[Stephanie Palma @stephaniepalma]

@JamesN1984 @Schiphol @DickBenschop @markrutte here is a taste of what people are experiencing - is this the image and reputation you want this airport to have? Shame on you

[Stephanie Palma @stephaniepalma]

@Schiphol this is a joke!!! 90+ minutes to even get to security, people arriving 5hrs before and missing flights. Airports are vital infrastructure and this is the worst run in the world. Please can free water be provided at least?

[Stephanie Palma @stephaniepalma]

@JamesN1984 @Schiphol I hope you make it 🙏🏻There will be hundred of people who don’t. @Schiphol what’s your plan for those left stranded???

[Stephanie Palma @stephaniepalma]

@JamesN1984 @Schiphol @DickBenschop @markrutte who is going to be held accountable for this?

[Stephanie Palma @stephaniepalma]

@JamesN1984 @Schiphol Is it 45mins left to get through security once you arrive inside? trying to work out if we are going to make our flight too…Stuck in the white tents outside cold, hungry and thirsty. @Schiphol where is the duty of care?

[Stephanie Palma @stephaniepalma]

@easyJet I have replied on DM, appreciate you taking a look!

[Stephanie Palma @stephaniepalma]

@easyJet Hi, I’m still waiting for a reply on my compensation claim 105891266. My flight was cancelled with less than 48hr notice, no alternative within 24h, I had to pay €900 to get home with another airline. No response to my email yet, what is going on?

[Stephanie Palma @stephaniepalma]

@CeesWerff @Flight_Refunds @easyJet @FlightClaimEU Thank you so much! Will definitely try that. Have spent hours on the phone to easy jet only to be told they would only deal with it via email and now no reply!

[Stephanie Palma @stephaniepalma]

@PostNL @GlowsLion @PostNL is this the case for all other UK parcels that have been held up at customs??? Mine arrived in NL on 7th December.... what a nightmare 🤦🏼‍♀️

[Stephanie Palma @stephaniepalma]

@PostNL @Adrijan83978200 Hi @PostNL my package from the UK also arrived in the Netherlands on 7th December but has not been delivered. Why are some parcels getting through and not others? This is awfully stressful, it was a Xmas gift for my partner ... Will it ever arrive?? Pls help!!!! 😭😭😭

[Stephanie Palma @stephaniepalma]

@Eise1988 @stu_just @Antagonist_0 @finelineshe @PostNL @RoyalMail @RoyalMailHelp I see @PostNL replying to others whose UK parcels arrived in NL later ours saying they have been delivered or are now at a Post NL location... yet, still no update for us, this is just a nightmare!!... @PostNL why are some packages getting through and not ours? 😭😭

[Stephanie Palma @stephaniepalma]

@Eise1988 @stu_just @PostNL If @PostNL could give some answers it would help reassure us ! Let’s all keep each other posted, sadly there seem to be tens of others also affected with the same issue

[Stephanie Palma @stephaniepalma]

@Eise1988 @Aluralom @PostNL Me too! Just getting ignored by @PostNL now... super frustrating and no idea if my package is lost or will EVER be delivered. It was a Christmas present. All so distressing and @PostNL will not provide a clear update or next steps...

[Stephanie Palma @stephaniepalma]

@stu_just @PostNL You’re not alone @stu_just I’ve been waiting for a Christmas present to be delivered and it arrived to the Netherlands on 7th December! No answers at all from @PostNL 😪

[Stephanie Palma @stephaniepalma]

@Tania49488316 @maartenbaijs @PostNL is there a formal complaints process @PostNL ? it seems like this huge issue is down to gross negligence as there are so many people affected by this, it can’t be a simple error. international mail is covered under the USO.

[Stephanie Palma @stephaniepalma]

@maartenbaijs @PostNL Hi @PostNL - when will you update everyone who is waiting for parcels from the UK? It has now been 3 weeks in the Netherlands with no updates. This is not a isolated incident and if these packages will not be delivered we should be entitled to an explanation & compensation.