@Se_Railway Thank you for trying. I need to know how to make a more formal complaint as, if I did not have the funds to buy yet another ticket, Southeastern would fail it's duty of care to get me home. Therefore action needs to be taken to prevent it happening to someone poorer than me.
Appalling customer service from @Se_Railway today. Have had to buy the same weekly season ticket twice due @Se_Railway systems problems with the promise of a refund next week. Ticket failed to work again this morning. Their solution - pay them for another ticket.
@Se_Railway Yes and it was very frustrating. Apparently they are unable to escalate calls to a senior manager or contact station staff. This despite this definitely being a problem of Southeastern's making.
@Se_Railway It was a weekly season ticket loaded onto The Key. The person I spoke to just kept repeating that the Key team take 10 working days to investigate before they will do anything. This leaves me with no ticket home tonight.
I hope @MartinSLewis charges Reach PLC £1000 every time they use his name; the clickbait machine they operate are completely obsessed with the bloke. If he doesn’t charge, maybe he should and we can go halves😎
@Se_Railway@dealighted701@SteveWhiteRail Sorry to disagree but can you please explain why you can run 12 cars on the 18:07 St Pancras to Sandwich service rear cars locked out after Folkestone, but cannot do that going the other way through the tunnels?
@Se_Railway We realise that things occasionally go wrong, but your decision to terminate the 17:42 from St Pancras to Dover at Ashford tonight shows a total disregard for your passengers. This train was already at least 2 hours late.
@Se_Railway This is not an acceptable level of service. I still need to be at Stratford before 7:45 for work. How would you suggest I do this from Folkestone West.
@Se_Railway Why? Monday and Tuesday are normal working days and passengers still need to get to work. Also why would you still charge full price for a 7 day season ticket if you know that you are not running a full service?
If you’re a healthcare worker, you could catch and spread flu to vulnerable patients.
Protect yourself, your patients, and your colleagues this winter.
Get your flu vaccination as soon as you’re offered it.
@Se_Railway I saw that you had mentioned a tree down at Plumstead, but I was not sure how this affects High Speed services to/from Dover, as they do not use that line.
@Se_Railway any idea what is happening with the 16:04 from STP?
Showing as cancelled due to a fallen tree, but no other High Speed services seem to be affected..