@bookingcom Hello, we booked a hotel for Vegas months ago. Our little one got sick so I put in a cancellation request. I then withdrew within minutes - your system has the time stamp (our parents said to still go) and the system shows the cancellation was never accepted.
We get to the resort they say I cancelled it &they were fully booked. Although the app still shows everything confirm as of right now 4/5 days later. I have emails of confirmations. We had to book another hotel resulting in 1,000 additional dollars. This needs to be fixed