Susanna Anese

Expat Italian Girl, #Geek, #Gamer, working in #DigitalMarketing. ❤️‍ Music, Photography, Art. Proud 🐶 Mummy of 2 @CharlieSausage

[Susanna Anese @susyanese]

@Gatwick_Airport hi we just left the airport terminal north and lost my son favourite cuddly toy. It’s an orange fox. Is there a way to see if it’s somewhere and we can retrieve it? He’s really attached. It was between us leaving after collecting the luggage and the car park. Ty

[Susanna Anese @susyanese]

@RoyalMailHelp hi parcel said it was delivered but photo it’s of a parcel inside a trash bin that doesn’t say a number and it was emptied two days later. Parcel is nowhere to be found. Brand is refusing to refund me because it say it has been delivered and you are responsible

[Susanna Anese @susyanese]

@British_Airways I’m still
Waiting it hear back from 2 complaints and a refund made in September. I understand backlog but this is becoming a joke now

[Susanna Anese @susyanese]

@easyJet I will remember this next time so I won’t book with you and your poor service

[Susanna Anese @susyanese]

@easyJet hey what joke is this? I’ve booked my Ticket in advance and you made me pay almost 3 times more than the price you are asking now?!?! This is not fair at all considering I’m a new mum and I travel with an infant

[Susanna Anese @susyanese]

Also what a joke @British_Airways kids under 2 should be FREE but you charge people £39.18 for have them sitting on their lap? These fees are a joke can you explain them? #nothappy

[Susanna Anese @susyanese]

@British_Airways hi I have 2 complains open with you. One is also for a refund. It has been almost 2 months and I still haven’t heard back anything.

[Susanna Anese @susyanese]

@British_Airways can you please get back to me? Also I’m not able to do the check-in for tomorrow? What is happening?!?!
And here is the proof that the change was meant to be free so why I’ve been charged £132 to change my cancelled flight?

[Susanna Anese @susyanese]

@British_Airways so you cancel the flight, you make me rebook and charge me £130 and then you hang up when I ask why?!? WTF!!!! Please sort this out asap! I already wasted the day and money at the airport

[Susanna Anese @susyanese]

@BootsHelp I was meant to fly from Gatwick and I ordered some baby stuff to pick up after security. Now my fly has been moved to Heathrow how can I change the order? Will I able anke to re order and collect tomorrow? :(

[Susanna Anese @susyanese]

@British_Airways What’s happening now with the flights? No one knows anything here

[Susanna Anese @susyanese]

@British_Airways I’m on my way to the airport and the app is not loading my flight so I can’t download the boarding pass. I’m flying with a newborn, I was hoping to avoid to carry extra paper since I already have lots of baby bits with me. Can you help?

[Susanna Anese @susyanese]

@Morrisons Thank you I’ll be waiting

[Susanna Anese @susyanese]

@Morrisons hi I’ve just got back home and I’ve realised that I’ve been charged x3 for a single item! Can you please help?

[Susanna Anese @susyanese]

@Morrisons @Morrisons can I please get an update on this?

[Susanna Anese @susyanese]

@Morrisons Thank you, I’ve done how does it work for the refund?

[Susanna Anese @susyanese]

Let me tell you, Vance is the real hero in #Manifest.

[Susanna Anese @susyanese]

Hello @British_Airways are you there? I’ve messaged you hours ago and you are getting back to everyone except me 👀

[Susanna Anese @susyanese]

@tayl0r_jay @British_Airways I’ve tried to contact them hours ago and still bo answers but they are replying to anyone else 🤦🏼‍♀️

[Susanna Anese @susyanese]

@British_Airways can I please have an answer?