Tom Cairns

Professional keyboard masher. I make @RealtimeTrains, fettle @RailMiles and occasionally do professional railway software stuff. @[email protected]

[Tom Cairns @swlines]

Hello. I don’t do this frankly disturbing app anymore unless the company I want to talk to is only here.

You can find me in other places under the same handle. Unless it’s owned by Meta, in which case it’s swlinestom.

See you on the other side.

[Tom Cairns @swlines]

@NootiNoot02 you can do it whenever, I’m awake now as I’m in a very different timezone - the team will pick it up tomorrow otherwise :)

[Tom Cairns @swlines]

our new RTT apps are out, you may have spotted elsewhere online about it!

https://t.co/PQ83n3zWNN

(Alas I have no access to the RTT account because X is not letting me in, so posting here rather than there)

[Tom Cairns @swlines]

@NootiNoot02 Definitely then - please. I will try and find the crash in our logs.

[Tom Cairns @swlines]

@NootiNoot02 If you’re using iOS 17.5-17.7, please email [email protected] as we’re trying to work it out (also upgrade your OS)

[Tom Cairns @swlines]

@CyberEllen1994 @seatsixtyone @RealtimeTrains @Alph4betSoup you can reject all of them via the consent, and it is honoured - alas it is what it is with offering a free to use service. You can alternatively buy a RTT+ subscription which strips all of the ad functionality out at code level.

[Tom Cairns @swlines]

@JFKtheSecond @seatsixtyone Send more info to [email protected] and the team will look at it. We tried to get it okay on most devices but smaller screens were a real challenge.

[The Man in Seat 61 @seatsixtyone]

The excellent RTT (Real Time Trains) website now has an app! It shows how any British train performed up to 2 weeks ago, shows planned rolling stock for any given train, and shows the *planned* platform so you can be positioned ready, ahead of the scrum (includes Eurostar!)

[Tom Cairns @swlines]

so I'm currently locked out of the @RealtimeTrains account because of some weird 2FA glitch (just get unexpected error, cannot login) and @X @Support apparently think I am not me despite knowing the password etc so are declining to assist.

[Tom Cairns @swlines]

@1st_class_pie @seatsixtyone Back as far as 2012 if you have extended history. Quite fun looking at stuff that far back...

[Tom Cairns @swlines]

@SW_Help What about GWR between Southampton and Westbury to help circulation for those at Salisbury?

[Tom Cairns @swlines]

@SW_Help is there any intention of getting ticket acceptance given the west of England line is meltdown yet GWR are running with delays Salisbury-Southampton for connections?

(There’s also a spare train at Salisbury you could run to Basingstoke via Southampton…)

[Tom Cairns @swlines]

@emax you can buy tickets from me now xoxo

[Tom Cairns @swlines]

@richardpaulmatt @SwanRailway Diesel weekend.

[Tom Cairns @swlines]

An innovation in this year’s @SwanRailway diesel gala was an improvement to the “loco departures” at Swanage. This year we’ve added a full working list in case the loco you want is further up the line 👍 (ideal when allocations change and the printed versions out of date!)

[Tom Cairns @swlines]

@trainfanmatt On the whole - the question is whether it’s a heritage railway or a tourist attraction. Both bring different expectations - with disruption you really need to get info to people quickly, this helps.

Alas these days the railways have to operate as tourist attractions to survive.

[Tom Cairns @swlines]

@reacttoyeallows @frahnetic @wonky_veg @thetrainline If your train is cancelled and you choose to abandon travel, you should refund the ticket with who you purchased from.

If you're *delayed*, then you claim Delay Repay from the operator.

[Tom Cairns @swlines]

@GordonDudman @trainfanmatt @chriscollins462 @TrainSplit @firstclassemil No, the association is specifically for this journey and is just wrong.

[Tom Cairns @swlines]

@GordonDudman @trainfanmatt @chriscollins462 @TrainSplit @firstclassemil In a correction to my earlier comment, it’s because the train in the timetable data is marked to split at Milton Keynes, so it continues to the next one to Glasgow.

RTT has corrected it to next train internally.

[Tom Cairns @swlines]

@ScotRail @RealtimeTrains @RailMiles @ScotRail this is still broken, 2 weeks later. I tried emailing the nomad service desk per the wifi page but my email was refused.

Really poor.

[Tom Cairns @swlines]

@ScotRail I am on 1B30 (HA16) and for some reason your wifi is blocking both @RealtimeTrains and @RailMiles, again. :(

[Tom Cairns @swlines]

@ScotRail @RealtimeTrains @RailMiles HA16 is the coaching stock set, but 40616 is the vehicle I’m in. It’s a nomad problem anyway as I can ping other IPs in that block, it’s (once again, as it always is) an incorrect site filter block.

This really needs fixing more permanently 🙃