Richard

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[Richard @the_realrb]

Hi @sainsburys I’d much rather have a direct email address for your quality team. A DM isn’t the right place to send high-res photos of foreign bodies, batch codes, and receipts. Why is there no functional email for customers to send serious hygiene complaints to?

[Richard @the_realrb]

@sainsburys Truly revolting discovery in my dinner. A long hair cooked into the middle of your chicken kyiv. Your email inbox is closed & the web form is useless. I need a direct email to send these photos & batch details to immediately. This is unacceptable.

[Richard @the_realrb]

Hi @RosterBuster,
I’m unable to log in to my account. After resetting my password, I was briefly able to access it, but now the app says my email doesn’t exist. Resetting the password again just gives an error. Can you help?

[Richard @the_realrb]

Hi @sainsburys, I was disappointed with the frozen sliced carrots I purchased. The slices are so tiny they're practically useless for cooking properly. I expected better quality for something labeled 'sliced.' Can you address this? #FrozenFood #CustomerFeedback

[Richard @the_realrb]

@nectar can you confirm the executive office email address or who is the current CEO/MD thank you.

[Richard @the_realrb]

@nectar Unfortunately you do not care. It has been a very unnerving situation to be in and the lack of help, support and communication is disappointing. This has shown me what little regard you have for customers and loyalty and will have an impact on my decisions where to shop and visit

[Richard @the_realrb]

@nectar @sainsburys really unhappy with the way stolen nectar points from my account is been handled. 1st problem is the points being stolen in the first place. 2nd problem is the way the aftermath is handled by you. No communication. No updates. No care. No support. Awful. 👎

[Richard @the_realrb]

@nectar just tried to call you but the options kicked me out before you closed. Points have been used from my account without my authorisation and I’m extremely angry as to how this has happened. Not just a couple of points! All of my points! Someone needs to contact me!

[Richard @the_realrb]

@sainsburys so there is no comment and no reply?

[Richard @the_realrb]

Shopping at @sainsburys Stoke-on-Trent and noticed the new shelf setup for fishcakes and sausages is problematic. Products stored upright get crushed and are hard to remove. #RetailFail 1/3

[Richard @the_realrb]

@Sainsburys, are there plans to address this? It really affects the shopping experience. #CustomerFeedback #RetailFail

[Richard @the_realrb]

Overall, a very disappointing experience. Hope @sainsburys reconsiders this setup to improve customer satisfaction. #RetailFail 3/3

[Richard @the_realrb]

You can't easily check dates for freshness, defeating the purpose of the shelf design. Very frustrating for those trying to reduce waste. #RetailFail 2/3

[Richard @the_realrb]

@VirginMoney It's unfortunate that savings rates on the linked savings account were also reduced earlier this year. I'll have already proceeded with raising a complaint for further assistance. Thanks again for your help

[Richard @the_realrb]

@VirginMoney I am extremely disappointed in the reduction in the rate on your current account at the same time as you are incentivising new customers to join. Loyalty means nothing to you and unfortunately trying to raise a complaint with the advisor in chat is difficult.

[Richard @the_realrb]

@VirginMoney Thank you for your suggestion. While considering a Savings Account is an option, I still believe it's important to address the disparity in interest rates for existing customers. Loyalty should be valued, and I hope Virgin Money can reconsider its approach to reward customers.

[Richard @the_realrb]

@VirginMoney @richardbranson Thank you for the reply, but this pertains to my current account, not savings. Reducing loyal customers' rate to 1% from £20 to £10/year, while enticing new customers with 10%, undermines loyalty. I would recommend you kindly address this as soon as possible.

[Richard @the_realrb]

@VodafoneUK Broadband increased over £10 per month. Agents who insult and then try to handle a complaint about themselves. Then passed to complaints who try to offer a £5 Morrisons voucher. Extremely poor and disappointing interactions and lack care and show no value in customers

[Richard @the_realrb]

@Westin back from a stay at Westin Long Beach and this was the state of the room service menu. Was not impressed with the service and with the state of the cleanliness according to this menu. Other issues aswell but even when they were brought up, no resolutions found. Bad hotel.

[Richard @the_realrb]

@SkyHelpTeam Oh dear. Looks like my account will be cancelled then. 🤷‍♂️

[Richard @the_realrb]

@SkyHelpTeam Currently disappointed in the lack of interest in my cancelling. Costs increasing 61% on my account due to discount ending. No interest in getting close to what I am currently paying. Cancellations department spent approximately 4 mins on the call. Complete failure.