@parcelforce Now over an hour late, and live tracking showed him to be over a mile away before it died and started showing "Due to unforeseen circumstances, no tracking information is available. Please contact our Customer Service team on 0344 800 4466 for further details."
@parcelforce / @ParcelFarce / @valvesoftware
Four days after emailing your managing director and customer services director with no reply I'm instead warning the retailer in the hope that they'll consider another courier for the sake of their reputation and future customers
@parcelforce Further updates... It seems your advisors are now in the habit of hanging up on people who phone you. Some serious professionalism going on there.
@parcelforce As per OFCOM guidelines that came into effecdt this month, can you please provide:
Who to contact and what contact channels I should use to make a complaint
What the complaint process will be and how long it will take to resolve
@Steam Can you advise please on how best to raise a complaint about @parcelforce / @ParcelFarce having now failed to deliver an item on two dates they fraudulently claimed they would?
@parcelforce (or should that be @ParcelFarce ?) - I notice that you haven't even bothered responding to a single review on Trustpilot since last November. Is it now your official policy to abandon even the _pretence_ of customer service?
@parcelforce This word, "should", I don't think it means what you think it means. When the company that *owns the postal address file* fails to locate an address you just know that mind numbing levels of incompetence are involved
@parcelforce Please explain how you had "address problems" for EH494132573GB. The live tracking map has my address in the *exact* right location, yet indicates that you tried several doors up the road. How? Why?