Kevin Wright

Parent, programmer, owner of far too many gadgets, visualising Big Data before it became trendy. Will code in Scala for fun and profit.

[Kevin Wright @thecoda]

Or how I stopped worrying and learned to love the monad (updated version)

[Kevin Wright @thecoda]

@parcelforce Now over an hour late, and live tracking showed him to be over a mile away before it died and started showing "Due to unforeseen circumstances, no tracking information is available. Please contact our Customer Service team on 0344 800 4466 for further details."

[Kevin Wright @thecoda]

@parcelforce / @ParcelFarce / @valvesoftware

Four days after emailing your managing director and customer services director with no reply I'm instead warning the retailer in the hope that they'll consider another courier for the sake of their reputation and future customers

[Kevin Wright @thecoda]

@parcelforce Further updates... It seems your advisors are now in the habit of hanging up on people who phone you. Some serious professionalism going on there.

[Kevin Wright @thecoda]

An easy to access way to lodge complaints
Evidence that complaints will be dealt with by staff who have received appropriate training

[Kevin Wright @thecoda]

@parcelforce As per OFCOM guidelines that came into effecdt this month, can you please provide:
Who to contact and what contact channels I should use to make a complaint
What the complaint process will be and how long it will take to resolve

[Kevin Wright @thecoda]

@parcelforce Just for giggles, your customer services hung up on me when I phoned to query this

[Kevin Wright @thecoda]

@Steam Can you advise please on how best to raise a complaint about @parcelforce / @ParcelFarce having now failed to deliver an item on two dates they fraudulently claimed they would?

[Kevin Wright @thecoda]

@WrecklessGamer What else would you expect of the company that maintains the official UK address database?

[Kevin Wright @thecoda]

@FelinFachCymru Given that you're using @ParcelFarce, one has to wonder... Which Easter?

[Kevin Wright @thecoda]

@aarreemm3 @parcelforce It's probably being rejected as an "unrecognised" postcode, my experience is that Parcelfarce aren't very good with them

[Kevin Wright @thecoda]

@parcelforce (or should that be @ParcelFarce ?) - I notice that you haven't even bothered responding to a single review on Trustpilot since last November. Is it now your official policy to abandon even the _pretence_ of customer service?

[Kevin Wright @thecoda]

@parcelforce This word, "should", I don't think it means what you think it means. When the company that *owns the postal address file* fails to locate an address you just know that mind numbing levels of incompetence are involved

[Kevin Wright @thecoda]

Hi @parcelforce - care to explain why you mailed to tell me consignment EH494132573GB would arrive today, but it isn't even out for delivery yet?

[Kevin Wright @thecoda]

@parcelforce Please explain how you had "address problems" for EH494132573GB. The live tracking map has my address in the *exact* right location, yet indicates that you tried several doors up the road. How? Why?

[Kevin Wright @thecoda]

@parcelforce Yes, you could see it was *scheduled* for delivery last Friday too. You'll forgive me for not overflowing with confidence here

[Kevin Wright @thecoda]

Heart-shaped crisp for @walkers_crisps - my daughter made me do it!

[Kevin Wright @thecoda]

@PeterDiamandis Inequality. Most of the other replies to this address the symptoms when we'd be better served addressing the cause