Maz

provocative musing, leaning towards the customer side of business: CRM, CX, strategy and leadership.

[Howard Beckett @HowardRBeckett]

There are Tory MPs in Church today, dressed in their Sunday best.

They will listen to The Good Samaritan parable and likely proclaim peace and love to all.

Tomorrow they will go back to supporting the deportation of the most vulnerable & traumatised people to Rwanda.

[Maz @thecustomerblog]

@jackspringman Which you the best Jack. I am not a stranger to cancer. Yes, it's all to easy to ignore - by the patient,and the GP. Never trust GPs. Insist on tests, and work with the test results.

[Maz @thecustomerblog]

Customer Experience (Pensions) Fail at Aviva https://t.co/sC9e8Y0pio

[James Clear @JamesClear]

We need to redefine "hard work" to include "hard thinking."

The person who outsmarts you is out working you.
The person who finds shortcuts is out working you.
The person with a better strategy is out working you.

Usually, the hardest work is thinking of a better way to do it.

[Maz @thecustomerblog]

@raven_heaven284 Yes

[Maz @thecustomerblog]

@billquiseng Thank you Bill. I am grateful that our paths crossed. Wishing you the best.

[Maz @thecustomerblog]

Oh, how I light up when I am described, with others, as a human resource! The speaker always calls forth immense gratitude, and loyalty from the depths of my being.

[Nicholas A. Christakis @NAChristakis]

Great thread from a master teacher @cesifoti at work. When it comes to social justice, criticizing is easy. But it’s by *doing* that we get real social progress.

It’s like this: “it is more difficult to criticize a musician when you have the guitar in your hands."

[Maz @thecustomerblog]

What does it take to be a customer-centric enterprise? https://t.co/Fzet9DSI2B

[Maz @thecustomerblog]

@justintimecx Thank you Dennis. Wishing you the best.

[Maz @thecustomerblog]

I have forgotten the number of times I have told clients and team members the difference between the objective and the path/solution to attaining that objective.

[Systemantics Quotes @SysQuotes]

A TEMPORARY PATCH WILL VERY LIKELY BE PERMANENT.

[Maz @thecustomerblog]

Are You Using Digital Technologies to Improve or Degrade The Customer Experience? https://t.co/A90AoTyjaL

[Systems Ninja @SystemsNinja]

“Creativity is the ability to identify self-imposed constraints, remove them, and explore the consequences of their removal.” ~ Russell L. Ackoff

[James Clear @JamesClear]

People generally have more control over their actions than their feelings.

But we can influence our feelings by taking action.

Take one small step. Move the body first and the mind will follow.

[Brad Stulberg @BStulberg]

8 Principles to Navigate Periods of Disorder.

1. Stop Resisting What's Happening.
2. Focus On What You Can Control
3. Nail Daily Habits
4. Use Routines
5. Stay Connected
6. Think Adaptation
7. Respond Not React
8. Show Up, Get Through, And Make Meaning On Other Side

(Thread.)

[Ed Batista @edbatista]

GREAT thread. (@BStulberg is gifted at distilling principles down to their essence.)

[Brad Stulberg @BStulberg]

It is very hard to change the way you are thinking or feeling by trying to change the way you are thinking or feeling.

Mood follows action.

Get out of your own way. Stop wrestling with yourself.

[Nassim Nicholas Taleb's Wisdom @TalebWisdom]

"Scale matters: small/medium is beautiful, more stable & genuinely more efficient long term. Large becomes top-down." - Nassim Nicholas Taleb #scale