Olly Cox

Husband, Dad, wildlife, outdoors, running, countryside, rugby.

[Olly Cox @theollycox]

@LloydsBank your customer care really is dismal. Why is it so hard for your cards to actually work and to staff your contact centres properly? Utterly woeful

[Olly Cox @theollycox]

@VeygoUK why is it so hard to get a human being to talk to? Impossible to resolve your hopelessness via your useless AI support

[Olly Cox @theollycox]

@firstdirect the irony of trying to ring your complaint line and being on hold for ages

[Olly Cox @theollycox]

@motorway never dealt with such a bunch of hopeless idiots in my life. Honestly clueless. What a shambles of a system.

[Olly Cox @theollycox]

@LloydsBank It’s this terrible service - not working and unable to fix it - which is exactly why I’ve never used Lloyds / Barclays / Nat West. So I’ll put my card in the bin & go back to companies whose services work simply, easily, & with the customer experience thought through.

[Olly Cox @theollycox]

@LloydsBank Done. Thank you

[Olly Cox @theollycox]

@LloydsBank got sucked in by the marketing. Ordered a new credit card. Absolute shambles. App is useless, call centre useless, as a result the credit card I’m holding is also, literally, useless.

[Olly Cox @theollycox]

@GLTransport Saturday morning: why are your massive lorries repeatedly taking a short cut down a “not suitable for HGV” road, AND driving far too fast and aggressively through a village? . GN74 XLR being one of them.

[Olly Cox @theollycox]

@MattStevns This is in Winchester too! Good lord.

[Olly Cox @theollycox]

@CyclingAlmanack will there be another print run of the Cav book? Am on holiday and missed it 😢 thank you

[Olly Cox @theollycox]

Hey @waitrose just discovered plastic in my sweet chilli chicken rice bowl… not great… can you help please?

[Olly Cox @theollycox]

@RGSHWSport @rgshw @NextGenXV @GezFoto @mystjossport Great memories of St Joes. Love it.

[Olly Cox @theollycox]

@FXMC1957 Of course as any serious viewer knows it’s fforbes-Hamilton with two small fs.

[Olly Cox @theollycox]

@Qantas seriously guys, not even on the plane yet and your service is a total shambles! Any chance anyone can help please?!,

[Olly Cox @theollycox]

@OctopusEnergy what’s brilliant is when you do finally reply, you start someone else doing what 17 people before them started. But no one ever owns or finishes anything, so it doesn’t matter. Your service is truly awful. Will anyone ever be able to actually solve a problem?!

[Olly Cox @theollycox]

@OctopusEnergy why do you never reply to emails? Utterly woeful customer service, time after time. Why can’t someone own an issue and resolve it?

[Olly Cox @theollycox]

@SW_Help Sorry doesn’t help me get home does it? And your jobsworth staff “guarding” 1st class when the rest of the train is like a cattle track is just embarrassing. They must be proud.

[Olly Cox @theollycox]

@SW_Help 07.18 from Winchester is an absolute embarrassment. £88.50 to stand in the vestibule like a sardine. Why can’t you put on enough carriages? How difficult can it really be?!

[Olly Cox @theollycox]

@SW_Help Going home just as bad. Why can’t you manage to run a vaguely acceptable service? Absolute shambles.

[Olly Cox @theollycox]

@g__j @OctopusEnergy is there any way of getting someone, please god anyone, at Octopus who wants to actually own responding to a customer? I am so bored of ringing, having someone say “I’ll get back to you” and then waiting till the end of time without hearing a thing…