Peter Hale

[Peter Hale @therealphale]

@TLRailUK Please see above. Why did the 0833 from Streatham towards St Albans leave at 08.32. Most unhelpful for those of us still on the platform at that time...

[Peter Hale @therealphale]

@TLRailUK why?

[Peter Hale @therealphale]

@TLRailUK why no response to my earlier Tweet?

[Peter Hale @therealphale]

@CrossCountryUK @networkrail
Any update on Bridge Strike at Syston? Delays and cancellations on Bham to Stansted line. Is there going to be a train at MMO at 15.28?

[Peter Hale @therealphale]

@SW_Help on your 'from 24 Jan' timetable there is a 0805 fast train from WAT to PMS - but it is not on journey planner. Will it be running? I can't believe the "service" from London to Portsmouth is less than 1tph in the morning.

[Peter Hale @therealphale]

@SW_Help on your 'from 24 Jan' timetable there is a 0805 fast train from WAT to PMS - but it is not on journey planner. Will it be running? I can't believe the "service" from London to Portsmouth is less than 1tph in the morning.

[Peter Hale @therealphale]

@madebygoogle All working now - thanks

[Peter Hale @therealphale]

@thisisheart the past two mornings our @Google Nest Mini refuses to play Heart (London). It used to play via @GlobalPlayer using a "routine" but won't now, even when asking specifically for it! Other stations (booo!) will still play. Any thoughts?? We are missing @AmandaHolden

[Peter Hale @therealphale]

@madebygoogle 1. Yesterday, having worked reliably for 3/4 months
2. See video (also using a routine with the option "Play Radio" with the station set to "Heart London"
3. Nine, other than checking that other station play correctly with an equivalent command.
Thanks

[Peter Hale @therealphale]

@HyperopticCS @Hyperoptic Next available engineer slot is not for another week. What a joke! Sounds like you need to hire some more engineers (or build a more reliable network)

[Peter Hale @therealphale]

@Hyperoptic Why do I wait all day for a call back from your customer "service" team and then when it finally comes (at 8pm..!) do they only let it ring for 1 second? #terriblecustomerservice

[Peter Hale @therealphale]

@HyperopticCS Then @Hyperoptic booked an engineer, we wait in all day, appointment time comes and goes, no engineer, phone call to Hyperoptic, 15 mins, put on hold 3 times, passed around the company, no one can tell me why. I can tell you why, it's because you don't care about your customers?

[Peter Hale @therealphale]

@DanielJHerman @LoisAlexnorth You'll definitely be famous now following Ed Bishop QC's shout-out in his 1CL webinar.

[Peter Hale @therealphale]

Tree collapses during evening drinks in #BatterseaPark injuring one (not life-threatening) @wandbc @wandsworthnews @BBCBreaking

[Peter Hale @therealphale]

@RoyalFamily Happy Birthday Your Maj. One of these days we should do a joint party. My people will get in touch with yours x 🎉🎂

[Peter Hale @therealphale]

Fascinating / terrifying / tragic thread by @PeterKolchinsky, virologist (via thread reader) https://t.co/1rkIiAJePN

[Darryl Allen KC @DarrylAllenKC]

Swift v Carpenter has been adjourned due to COVID19 concerns. We are investigating video conferencing solutions to enable the appeal to be re-listed soon. The CA and all parties are committed to hearing ASAP provided a suitable AV solution can be found. @rlwhitehall @PIBarAssoc

[Peter Hale @therealphale]

@RealDMitchell Thank you for being very amusing on stage today @GielgudTheatre with your funny @UpstartCrowPlay

[Peter Hale @therealphale]

@EastMidRailway if all of that was totally unfeasible, then as a last resort I would suggest training staff to explain the situation politely rather than using grunts #customerservice #trains #cafes #haventgotafarthing #MerryChristmas

[Peter Hale @therealphale]

@EastMidRailway
Xmas tips for running a on-board café:
1) stock it properly rather than simply placing a trolley in the kitchen;
2) develop a system for accepting card and contactless payments;
3) fill the tills with float so that passengers can pay with bank notes;
Merry Crimbo!