Tom Rule

Currently training for The Oner an 82 mile run along the Jurassic coast on behalf of Rays of Sunshine - Granting wishes for seriously ill kids

[Tom Rule @thjrule]

@south_railway can you explain why on the weekend of the London marathon I am unable to get a train from West Byfleet to Waterloo and have to get a bus replacement to weybridge? This is beyond poor planning

[Tom Rule @thjrule]

@SW_Help You sent this tweet 15 mins ago and have just sent an email saying taxis are allowed. What is going on with the communications?? Also the original disruption was between Woking and West Byfleet while the latest is Basingstoke to Surbiton which is a slightly larger area.

[Tom Rule @thjrule]

@SW_Help is the 7.53 from WBY to Waterloo running? It’s not saying it is cancelled (yet)

[Tom Rule @thjrule]

@SW_Help Unfortunately that would mean I miss my first few meetings of the day so is not an option. With yet another round of upcoming strikes it would be nice when there is meant to be a usual service that trains were actually running.

[Tom Rule @thjrule]

@SW_Help Can I reclaim for a taxi if I need to get in from West Byfleet?

[Tom Rule @thjrule]

@SW_Help Ok that’s good to know but not sure why that wasn’t made clear in the original update?

[Tom Rule @thjrule]

@SW_Help So what is the best way to get to west byfleet pls if I’m at Waterloo now? Stating a problem with no alternatives is not overly useful

[Tom Rule @thjrule]

@BrittanyFerries can you let me know when you will be refunding the difference in cost after you cancelled my original sailing? I emailed yesterday but have not even received an acknowledgment

[Tom Rule @thjrule]

@BrittanyFerries notifying that you will not be running the fast cat service this year after having just taken payment and then suggesting amending to alternatives which are unsurprisingly mostly booked up for May half term is not particularly helpful.

[Tom Rule @thjrule]

@Rogelio1969 @RugbyPass You mean 16 for South Africa right??

[Tom Rule @thjrule]

@south_railway any reason why the air con is not working on the 2.33 from west byfleet to Waterloo??? Stiflingly hot on the train

[Tom Rule @thjrule]

@SW_Help every train I got yesterday was delayed. In the morning the 8.07 from HER was cancelled. In the evening I was an hour late getting to GLD and only managed to get there via taxi from WOK. Then the 10.38 from GLD to WOK was 10 mins late so missed connection to WBY.

[Tom Rule @thjrule]

@SW_Help But the train was still running from west byfleet so why did it just run fast to surbiton??

[Tom Rule @thjrule]

@SW_Help why was the 8.08 from Hersham to London Waterloo cancelled at the last minute? I had checked 45 mins ago and it was running

[Tom Rule @thjrule]

@DAVEtheIMPALER @simonpostle1 @kyliegrimes @dannycare I think he was just creating a discussion to see what people thought

[Tom Rule @thjrule]

@DAVEtheIMPALER @simonpostle1 @kyliegrimes @dannycare I see @dannycare most Sundays watching his son at our local club….

[Tom Rule @thjrule]

@michelrouxjr @LeicesterTigers @_JoshBassett Agree he’s been great for Quins while we’ve had him

[Tom Rule @thjrule]

@SW_Help How much do your delayed and cancelled trains cost individuals and businesses? The rail industry has got progressively worse in the roughly 20 years I’ve been commuting and there’s no sign of it getting better any time soon. Radical changes are required across the board.

[Tom Rule @thjrule]

@lovepeterlove @Ryanair @easyJet @SW_Help @HuwMerriman That’s a bit rude to @Ryanair and @easyJet . You might not be able to book a seat but you at least know you will have one unlike @SW_Help

[Tom Rule @thjrule]

@SW_Help same problems again the 5.55 out of Waterloo. The punctuality of trains is appalling, the comfort of travelling non-existent and the trains in the morning are now take longer. Are things ever going to improve???

[Tom Rule @thjrule]

@SW_Help 6.53 from Waterloo to Alton ridiculously busy due to short formation and other cancellations. As well as you offering compensation for delays do you also offer for incredibly uncomfortable travel conditions???