Thomas Gayno

Product Director @Google // Previously: Sr. Director of Product @Spotify, co-founder of @CordProject

[Florian Wenzel @flwenz]

We have been cooking...

Today is a big day for Mirelo AI. We are launching a bunch of great stuff: A new model, new tools, new website and more. See below.

[Thomas Gayno @thm_a]

Done. And I already spoke to your Customer Support team via chat who recommended me to go try see at the venue if they are selling tickets… if this thread is not updated, it means that my DM has not received a more satisfying response from @viagogo

[Thomas Gayno @thm_a]

Bought tix a month ahead on @viagogo for a show on May 11. 2 hours before the show they email me asking me to renew my tickets. I take action within 5 min. No tickets available (even though there were 2 tix left listed on their site). I had to accept refund. How is this legal?

[Thomas Gayno @thm_a]

18 days. 2 emails to Customer Support. 0 replies. @Avis is this how you treat Preferred Gold Plus members? You charged me for a ski rack I never got and gave me an EV I couldn't fast-charge in Europe. Case #8814F504. I need my refund and a response ASAP.

[Thomas Gayno @thm_a]

@AXS_UK @radiohead Please stop blaming the fans! Problem is not that there are too many of us who love Radiohead. I kept on trying to fight your dumb bot detection system. Clearing cache, using other devices & networks… your platform was clearly overwhelmed and your rules were excessive.

[Thomas Gayno @thm_a]

@radiohead @AXS_UK I am not a bot! I thought you knew I had been following you for 30 years. I followed every rule communicated to me but I ended being blocked as a bot. Turned off Private Relay, tried from another devices.. when I finally got in, it was sold out. NotOK Computer

[Thomas Gayno @thm_a]

@AXS_UK @radiohead I understand high traffic. I am disappointed because I followed all the rules and your service thought I was a bot and prevented me from accessing the sale.

[Thomas Gayno @thm_a]

@British_Airways This is the second time in a month you cancel or delay my flights and, by being utterly unreachable through phone, webform, Twitter or pigeon, force me to book new tickets with @easyJet. Is this how you want me to fly? Please contact me for details.

[Thomas Gayno @thm_a]

maybe @allpointseastuk should stop organizing a festival if they cant let us hear the music. so disappointed by the sound of @thestrokes tonight. :( 2023: https://t.co/le8FXVZfSA 2022: https://t.co/UY2n1Pjxj5 2021: https://t.co/k8KwSOlyLx 2019: https://t.co/zja3E66Hej

[Thomas Gayno @thm_a]

Excited to announce that we are now bringing the best of Google Meet premium features (long group calls, background noise cancelation, call recording, ..) to your Google One Premium plan. https://t.co/FuHn3G3OFH

[Thomas Gayno @thm_a]

@jsoltero @jrmsklar @GoogleWorkspace @Christowm @britmennuti Emojis could be quite helpful for this use case too! 🙊🙈🙉

[Thomas Gayno @thm_a]

@martinmignot This is the beginning of a potentially very long thread... 😂

[Thomas Gayno @thm_a]

@Hertz I did just that on Twitter 2 days ago and on Facebook 2 weeks ago and nothing happened.

[Thomas Gayno @thm_a]

I've been trying to provide Customer Feedback to @Hertz for now 2 weeks but their online form returns an Internal server error. No way to complain does not equal satisfaction!

[Thomas Gayno @thm_a]

Hey @TMobile, sometimes the word “sorry” can help a little

[Thomas Gayno @thm_a]

@CarolineJanvier Oui, il semble temps d'apprendre d'autres sociétés et de désacraliser et re-calibrer le principe de laïcité en France. On confond trop souvent signes d'appartenance à une religion et valeurs.

[Thomas Gayno @thm_a]

@jcsamuelian @avec_alan Congrats @jcsamuelian and @Gorintic for these really impressive milestones.

[Thomas Gayno @thm_a]

@kenzofong @LetsRockHQ @ProductHunt Congratulations folks - and thank you for taking on this important mission.

[Kenzo Fong @kenzofong]

We've launched @LetsRockHQ on @ProductHunt!

Rock is a multi-modal messaging and collaboration tool that enables anyone to work from anywhere. Chat, task boards, Zoom, Google Drive, and notes in one space.

Join the conversation on Product Hunt: https://t.co/zpXrjNacou

[Thomas Gayno @thm_a]

☺️ (@JuneSauvaget, we miss you)