TP

[TP @tilsonpeter]

@TheRAC_UK made a phone call at 3.20pm for help, current eta is 2am! Absolutely shocking service! Fair to say won’t be renewing again!

[TP @tilsonpeter]

@DavidLloydUK Contacted them twice, not heard from anyone since. This morning the options suggested by your team were to 1. Try another club, 2. Make up new rules for the game. 3. Wait two months, all while paying for a premium membership

[TP @tilsonpeter]

@DavidLloydUK Paying full membership while there are no badminton lines, limited booking availability, and no confirmed end date to upgrades (end of March at best) is hard to justify.

Badminton is the primary reason we joined. Being told to “make up our own rules” by Gidea Park

[TP @tilsonpeter]

@DavidLloydUK

[TP @tilsonpeter]

@abudhabiairport

[TP @tilsonpeter]

@etihad gave my infant a 10kg baggage allowance.
@AirArabia (operating one leg) removed it & charged ₹15,000 “excess baggage.”
Weeks later, both blame each other. No accountability, same ticket, same trip.

#EtihadAirways #AirArabia #CustomerServiceFail

[TP @tilsonpeter]

@etihad your “Stopover Programme” has been disgrace from the start. Over 20 calls, charged ₹15,000 by @airarabiagroup for an infant car seat, & my complaint was closed without contact.
Full story below ⬇️
#EtihadAirways #EtihadStopover #CustomerServiceFail #AirTravel

[TP @tilsonpeter]

@BritishGas I’ve been promised a callback from a manager from complaints regarding our feed in tariff since 21st July! I’ve spoken to 3 individuals who each confirm I’ll receive a call on the same day! Epic fail!

[TP @tilsonpeter]

@VirginAtlantic As mentioned earlier, I spent a lot of time on the phone and when eventually they asked me to email the complaint to a different address over an hour into the call, I escalated the matter and was told by the manager that they will do the email for me and I will get a reference

[TP @tilsonpeter]

@VirginAtlantic just wondering how many weeks one has to wait for a complaint to be addressed or for a return phone call to even acknowledge it?

[TP @tilsonpeter]

@VirginAtlantic Considering I returned from my holiday on the 28th August and have been chasing the matter since, I’d calculate that to be well over 21 days.

[TP @tilsonpeter]

@VirginAtlantic Is it possible to speak to someone everything I’ve emailed thus far has been ignored.

[TP @tilsonpeter]

@VirginAtlantic I was never given a claim number, I spent over an hour on the phone and asked for them to raise a complaint, they said at first they won’t be able to raise a complaint but then did, now it sounds like I was fobbed off…

[TP @tilsonpeter]

@asda @AsdaServiceTeam thank you for delivering our shopping today, but, look how your driver left out wall... I have it all on CCTV too, surely this can't be deemed ok?

[TP @tilsonpeter]

@budgetaircouk Been trying to contact you since Sunday, Messaged 3 times not a single response. Any chance of a response????

[TP @tilsonpeter]

@NuffieldHealth wasted my time coming to an appointment you rearranged for today but didn't book it in the physios diary! Shock horror there's nothing you can do, great service 😳

[TP @tilsonpeter]

@TFL109 @TfL I'm not trying to tell you how your system works but each webform and complaint raised has a telephone number attached and I've already given you the reference number above...

[TP @tilsonpeter]

@TfL could someone kindly respond the Ref: 18374552 60+ Oyster query. Emails are being ignored again!

[TP @tilsonpeter]

@TfL @TfL I've spent over half an hour trying to resolve this. I urge you to sort out your payment systems. Can you confirm the % of people who apply for new 60+ oyster each year as they can't renew due to your faulty system? 3rd card in 3 years! @MayorofLondon sort it out!

[TP @tilsonpeter]

@TfL I've emailed and phoned ABT my mum's 60+oyster, provided council tax proof of her address, payment kept getting declined on Ur system, u said u'd send out a slip to pay it at the post office, never arrived and now u've cancelled her card for the 2nd time. Give her a break!

[TP @tilsonpeter]

@TfL FYI using both services mentioned above has got us to this scenario!