timheal

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@sainsburys So you might need to go find it ...

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@sainsburys Ok I've sent all that - although I keep on getting a "Please choose from one of the following options" in the DM chat (with no options!)

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@sainsburys Thanks Marc - I have also tried two different browsers, and doing it on my phone, and it's still not working.

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@MistyLou16 @sainsburys I'm having the same issue - whenever going onto checkout page it just says "Something went wrong". I've tried clearing cookies and that didn't fix it.

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@virginmedia It's really confusing - the IVR says there's a fault, we reloaded the webpage and it then said we'd been disconnected...and then it says we can't run a fault test, try again later.

[timheal @timheal]

@virginmedia Hi, outage in SW11 5RY. IVR says there is a fault, but website says no fault. Been going on 24 hours. Can you confirm the situation please. Can't get through to a human although will try other routes.

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@virginmedia

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@cottagescom Guys, you claim in the BBC News story today to be promptly offering refunds. It's been 10 days since I got in touch and other than DM "sorry we're looking into it" there's been no progress. Our "stay" had been due in 7 days. Sort it out!

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@LukasVanterpool @cottagescom Yes, I find Tom is very good at getting back and then it's radio silence until I chase him again. And then more radio silence.

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@cottagescom Right, it's been a week since my initial tweet and DM and you're still sitting on a few thousand pounds of my money, with no property to go to. I read about your recent commitment to the CMA. Sort it out!

[timheal @timheal]

@cottagescom Still no reply to my DM. You are holding a significant amount of money for a stay in property no longer operating. I understand you're experiencing high contact rates but you have a duty to your customers. Hire some temps and work through the volume. #bbcwatchdog

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@cottagescom @fi_henderson Fiona, we have had a very similar issue. Money taken by https://t.co/UGgkapQmyC, and only found out when the accommodation realised that https://t.co/UGgkapQmyC hadn't taken the listing down. Hopefully they are going to get onto processing these refunds...

[timheal @timheal]

@cottagescom @podgingtons Louise, we have had almost the exact same issue. Wouldn't have found out about it had we not contacted the owner directly. Full balance taken, can't get through on phone, and waiting for response to our DMs...

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@cottagescom Thanks - have DM'd you

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@cottagescom Informed by Lawn House (Hatfield Estate) that they've ceased trading. Please refund us the full balance you've taken. They apparently told you 3 months ago, multiple times. I wonder how many other properties on your site in similar situation?

[timheal @timheal]

@cottagescom Found out from Lawn House (on Hatfield Estate) that it has ceased trading. Apparently they told you in May. Please de-list it so other people don't lose money on booking it. And while you're at it could you please refund us the full balance you've taken? thx

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When is this going to start? #savethesurprise

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Water shortage in the Old Street area of London (N1). Can't get through to Thames water. Anyone else affected outside of East London?

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@chloe254 Same thing here in Old Street (N1). Any ideas what the problem is?

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Working.