Tinsley PR

[Tinsley PR @tinsleypr]

@bluehostsupport It would be super helpful if your "time to upgrade your php" email notices would reference a domain. Has it ever occurred to you that some recipients host more than one site with you?

[Tinsley PR @tinsleypr]

@comcastcares How would you help?

[Tinsley PR @tinsleypr]

@comcastbusiness It would be super if you would actually tell your customers about your so-called “scheduled maintenance” instead of just shutting off our Internet for the day, apparently. Again. So you knew it would be out today but you don’t tell us? NOT HELPFUL

[Tinsley PR @tinsleypr]

@comcastcares Yesterdays outage was avoidable. Today’s apparently is not. But made all the worse by Yesterdays needless interruption. Again, terrible customer service and even worse communication.

[Tinsley PR @tinsleypr]

@comcastcares I see now that your link is not a new DM address, but you’re not responding to DM’s, not that there’s anything you could do about an outage in the area. My complaint is as much with Comcast’s terrible customer service and communication skills as it is with the outage.

[Tinsley PR @tinsleypr]

@comcastcares And I just want to stress that your app doesn’t tell me shit. It says outage. That’s it. I still have to call your terrible phone system to get an ETA. Why that info cannot be pushed to your app and make that one small thing more convenient for your customers, I cannot understand

[Tinsley PR @tinsleypr]

@comcastcares I DM’ed you hours ago and didn’t get a reply. I’ll try that new DM address if I feel like spending anymore time on Comcast today. Right now I’m busy using cellular to try to upload a work video - not going well.

[Tinsley PR @tinsleypr]

@comcastcares The latest rep I spoke to said that these trouble tickets are just closed whether or not they are resolved- and whether or not the requested call-back ever happens. What kind of customer service is that?

[Tinsley PR @tinsleypr]

@comcastcares Outage continuing...

[Tinsley PR @tinsleypr]

@comcastcares Just learned that today’s outage is a new/different issue. NOT that it was communicated- not in your app, not at all. Do you not understand that your lack of communication is just as big a problem as your lack of service? Honestly, what is wrong with Comcast?

[Tinsley PR @tinsleypr]

@comcastcares And by the way, all your app tells me is that there’s an outage. Yeah, I got that much.

[Tinsley PR @tinsleypr]

@comcastcares Consider that a freebie from a marketing professional who has some unexpected time to kill again today...

[Tinsley PR @tinsleypr]

@comcastcares Hey - here’s an idea for your next ad campaign: “choose Comcast for your business internet needs. Just be sure to have a plan b.”

[Tinsley PR @tinsleypr]

@comcastcares It’s all so absurd and a terrible way to treat your business customers.

[Tinsley PR @tinsleypr]

@comcastcares Now your agent hung up on me because she said other callers were trying to get through.

[Tinsley PR @tinsleypr]

@comcastcares Day 2 of outage now - I don’t give a shot about your app. Provide interest services. Your agent just said she thought all businesses were closed right now, so why should an outage matter? Seriously?????

[Tinsley PR @tinsleypr]

If anyone is considering paying for @bluehost migration services, DON’T DO IT. I have had a terrible experience. The migration team did the first 75% of the work really well and then dropped me back into regular support to finish, which has been abysmal.

[Tinsley PR @tinsleypr]

@comcastbusiness @comcastcares I’m trying to wrap my head around why on earth you would choose the last full business day of the year to perform scheduled maintenance that is shutting down business internet service for half the day?????

[Tinsley PR @tinsleypr]

@rachsyme Thanks for the morning entertainment! 1948 house still there: https://t.co/4614nmZPcC

[Tinsley PR @tinsleypr]

Dear @Nigella_Lawson - your "Simply Nigella" Riff on Caesar Salad has made my Saturday. I want to immediately discard all other books (which I will not, due to my slight cookbook hoarding issue) and devote myself entirely to this one (Feta avocado salad tonight!). Thank you!