Edward Axon

UK based lover of communication skills and commercial acumen. Interested in smart people with great wit! Now helping to change the world of insurance with tech

[Edward Axon @totallycontent]

@easyJet 8:55 BFS to LTN the main app instructs us to go to gate 14 and flight is ontime - the departure board says delayed until 9:35!! Which is it? Surely it’s not that difficult to coordinate

[Edward Axon @totallycontent]

@Translink_NI you knew last night you had issues with rolling stock & you just allowed people to buy enterprise plus tickets - now we have to go though the pain of trying to get refund embarrassing system for Northern Ireland - pity translink isn’t as impressive as grand central

[Edward Axon @totallycontent]

@AerLingus no information on your app. In fact says gate is closed. But we are sitting in Belfast city airport hoping to fly to Southampton and delayed as we are actually standing at the boarding gate. Can someone help your customers

[Edward Axon @totallycontent]

@jet2tweets what is the point of taking peoples money so that you can board by row groups A BC when you get to airport (Belfast 14:55 to Malaga) and your staff lots of them can’t be bothered. Just pass the problem of luggage in wrong place on to the air crew. Poor

[Edward Axon @totallycontent]

@StephenNolan people worried about their lives in the Middle East and meanwhile the home heating oil suppliers in NI have hiked their prices 36% in one day!! Frankly taking advantage of people - you may want to look at that

[Edward Axon @totallycontent]

@moonpigmeme what a joke - mothers 70th b’day flowers late (despite paying for express delivery) and also paid for a birthday card from her grandchildren and it just hasn’t arrived. Your staff who are rude - offering a refund on delivery charge and nothing else - get a grip!

[Edward Axon @totallycontent]

@StephenNolan is this city mad. Last week major road across city closed - this week city blocked off and all arterial roads a mess because of a march for Jesus from the Ormeau park to City Hall. Why oh why can’t they just celebrate in Ormeau park!! #madness

[Edward Axon @totallycontent]

@EastMidRailway Yep

[Edward Axon @totallycontent]

@EastMidRailway ……11th today is 4th August and I’ve been trying to arrange for a friend to pick it up. Today ‘Elaine’ says you don’t have it and it’s with an external company who you don’t have a number for!! Why why why do you make this so difficult and say you will keep

[Edward Axon @totallycontent]

@EastMidRailway I loose a case 27th June. I fill in all forms , you acknowledge. 10th July you still (by email) say you haven’t found it. 16th July email you’ve found it and I can pick up from Kettering. Your email says you will keep for one month from found. Even if that’s the

[Edward Axon @totallycontent]

@LGUK @currys I spent two hours Sunday sorting this!!! Now even have a claim number from
@LGUK and a repair technician would call me on Monday or Tuesday to organise a visit! Well it’s now Thursday and nothing - so so poor

[Edward Axon @totallycontent]

@LGUK @currys embarrassing 25 mins of my life with your LG customer service agent ‘Anne’ - simple I bought LG dishwasher in @currys 09/23 (still under warranty) it doesn’t work - so fix it or replace it. Anne tells me as it was made in USA you can’t!! What’s USA got to do with me

[Edward Axon @totallycontent]

@LGUK @currys Hi @currys your team have passed me around again and still can’t seem to help - they say that LG should deal with it and I told them that Curry’s should deal with it! BTW I was told the problem was that it was made in US and yet the sticker inside says Korea. Joke

[Edward Axon @totallycontent]

@HalifaxBank Add insult to injury your link to complaints section has no option for home insurance customers!

[Edward Axon @totallycontent]

@HalifaxBank I’m sorry I switched home insurance to you but I thought you were a top brand. Apparently minus temperatures, no heat, no electric to plug in heaters and no cooking isn’t ‘uninhabitable’ with children (we stuck it out one night with no power) so you won’t pay hotel

[Edward Axon @totallycontent]

@HalifaxBank I’m not on Facebook - the AI isn’t working

[Edward Axon @totallycontent]

@HalifaxBank yet anyone can claim for storm damage < £1500 without authority! It’s as well i’m 1 of the honest ones!Also warning me that premiums likely to increase next year if I claim for frozen food - poor form. Consumer duty says that the customer is treated fairly - really!

[Edward Axon @totallycontent]

@easyJet then to add insult to jury - we queue to check in for nearly 2 hours and when nearly at the desk you call passengers from our flight to another desk. What’s the point of checking in online BTW? If we all have to interact with your staff at airport? Terrible experience

[Edward Axon @totallycontent]

@easyJet why when people become employed by you does all common sense goes out the window! Totally ruined a holiday by the ineptness at Malaga airport. Instead of advertising ‘last minute’. Check In desk why not just open at least one more for the people that are on time

[Edward Axon @totallycontent]

@StephenNolan - why is there bike lane on Dublin Road when they have installed another bus lane - no one is ever in it with bikes