Shaun Willows

Ramblings of a software developer, a traveller, a gamer, a movie addict, an audiophile, a Bokke fan AND one redeemed by Christ.

[Shaun Willows @traveller10]

@currys @natalie_willows #CurrysPurpleFriday

[Shaun Willows @traveller10]

@FiveGuysUK Just been to your Liverpool Street location, and I have to say that the team there is the best. Always courteous and friendly, and always satisfy my order efficiently and accurately. I have been there numerous times, and consistently had the best possible service.

[Shaun Willows @traveller10]

@APCOAUK @APCOA_Tweets @TLRailUK APCOA are ineffective at delivering a service I paid for. 3rd day of another car being parked in my space at St Albans station. Same promise of penalty notice being issued by customer service, but no follow up, no change and no other options given

[Shaun Willows @traveller10]

@LloydsBank Thanks. Also just discovered the Moorgate branch isn't even open tomorrow!

[Shaun Willows @traveller10]

@LloydsBank Told to show ID at a branch to discuss fraudulent activity on my account by your fraud helpline. Got to the Moorgate branch minutes before closing time. Was refused service because they needed to make a call and wouldn't help me after closing hours. Useless.

[Shaun Willows @traveller10]

@LloydsBank I expressed my dissatisfaction, but they only offered for me to come back in the morning. They stated that they couldn't work after the specified closing time due to health and safety reasons.

[Shaun Willows @traveller10]

@BritishGas 5 engineer visits over 4 years, and still our gas smart meter can't provide readings to you. There is always some underlying issue with the system or the app, and we need to wait a few more months for it to be resolved. I don't actually believe you can fix it.

[Shaun Willows @traveller10]

@ubereats_uk I am getting really sick and tired of this. Entirely wrong order delivered from Honest Burgers. No option to refund in the app. I can't even see the order I just made. Give me a refund now! This is the second time this happened to me. This is just theft.

[Shaun Willows @traveller10]

@Uber_Support DM'ed you as requested

[Shaun Willows @traveller10]

@ubereats_uk Literally watched an Uber Eats delivery driver pick up several orders from the same restaurant and deliver them elsewhere and he still hasn't picked up my order. ETA is now 30 minutes later than originally quoted. He is also not responding to messages through the app

[Shaun Willows @traveller10]

@UberEats I am getting really sick and tired of this. Entirely wrong order delivered from Honest Burgers. No option to refund in the app. I can't even see the order I just made. Give me a refund now! This is the second time this happened to me. This is just theft.

[Shaun Willows @traveller10]

@UberUKsupport DM'ed you, but no response. Used the in-app help, but no response. In the end I had to place a new order. I have been charged for food I didn't order. Please respond.

[Shaun Willows @traveller10]

@ubereats_uk Received completely the wrong order for Honest Burgers (including a meat burger for a vegetarian). Been through the Uber Eats app to report it, but not received the promised email. Was hoping this would be resolved, so I could reorder or get the correct order.

[Shaun Willows @traveller10]

@honestburgers Received completely the wrong order from Honest Burgers via Uber Eats (including a meat burger for a vegetarian). Been through the Uber Eats app to report it, but not received the promised email. Was hoping this would be resolved, so I could get the correct order.

[Shaun Willows @traveller10]

@UberEats Received completely the wrong order for Honest Burgers (including a meat burger for a vegetarian). Been through the Uber Eats app to report it, but not received the promised email. Was hoping this would be resolved, so I could reorder or get the correct order.

[Shaun Willows @traveller10]

@UberEats This is becoming a joke now. The driver is just sitting far away from the restaurant doing nothing. How do I cancel an order so I can get a driver that is actually going to do something?

[Shaun Willows @traveller10]

@UberEats Literally watched an Uber Eats delivery driver pick up several orders from the same restaurant and deliver them elsewhere and he still hasn't picked up my order. ETA is now 30 minutes later than originally quoted. He is also not responding to messages through the app.

[Shaun Willows @traveller10]

Now another 10 minutes added to the ETA! If this food has been sitting there and arrives cold, I am not paying.

[Shaun Willows @traveller10]

I have had multiple orders delivered with no issue. This is clearly a failure in delivery, a failure in customer problem solving and a failure to acknowledge fault.

[Shaun Willows @traveller10]

@Deliveroo Just had the worst customer experience from your company. Delivery person made no attempt to deliver my order, and no attempt to contact me. Live chat made it sound like it was my fault for a GPS issue and could only refund in credit, not back to my card. Useless.